• Ensure the supervision and functional and application management of banking services and take charge the requests from Level 3;

• Take charge of incident management in conjunction with his team manager and other teams involved in the process;

• Provide ad hoc interventions to limit technical malfunctions

• Ensure the processing of requests for daily living and other ad hoc operating requests;

• Ensure the production of monitoring indicators for banking services within its scope;

• Ensure the implementation and updating of operational documentation related to the activity

• Ensure that the appropriate reports are written with your manager.

•The service mainly covers the production environment: Ensure daily monitoring of the optimal functioning of the services;

•User support: requests for information or assistance regarding the use and operation of specific applications;

•Ensuring the prevention of malfunctions (continuous monitoring of services, development of procedures for monitoring the service, analysis and follow-up of incidents and problems in order to propose ways of optimisation and improvement in collaboration with the clients and the project owners);

•Incident management, handling and monitoring until closure;

•Participating in production monitoring committees and/or project committees;

•Maintaining up-to-date documentation (operating procedures, FAQs) and application contact list;

•Taking charge of ad hoc work and monitoring requests;

•Writing specific reports;

•Ensuring permanence on the perimeter according to established schedules and internal organization.