Responsible for all the process in the application.

Ensure the continuity of the business by a strong relationship with the local helpdesk / support team, the infrastructure teams, and the Production Support teams

Manage the communication between the users and the technical / functional team

Manage the check points to ensure the quality of data

Guarantee a high level of service & quality by industrializing the different processes and participating to the local and global projects and by communicating about it.

Make available the knowledge of the local activity by promoting and updating specific documentation

Take part in transversal initiatives

Identify improvement axis and lead the automation of manual checks/tasks

Propose transformation of existing processes both for the business or our production services activities

Should be a self starter, having passion for technology and must be a quick leaner.

Provide support to the junior team members