Job Description

• Responsible for all the process in the application.

• Ensure the continuity of the business by a strong relationship with the local helpdesk / support team, the infrastructure teams, and the Production Support teams

• Manage the communication between the users and the technical / functional team

• Manage the check points to ensure the quality of data

• Guarantee a high level of service & quality by industrializing the different processes and participating to the local and global projects and by communicating about it.

• Make available the knowledge of the local activity by promoting and updating specific documentation

• Take part in transversal initiatives

• Identify improvement axis and lead the automation of manual checks/tasks

• Propose transformation of existing processes both for the business or our production services activities

• Should be a self starter, having passion for technology and must be a quick leaner.

• Provide support to the junior team members

• Should have hands-on Application Support experience.