As an Operations Supervisor you will be responsible with the supervision of the operations within a team, ensuring timely and qualitative delivery, and being the first point of contact for the team on production issues.

Specifically, you will be required to:

▶ Supervise the production;

▶ Review and validate the operational controls results and performs managerial controls;

▶ Has declaration responsibilities for some managerial controls and operational reports (ex. VAT, fiscal reports, controls results reports, etc);

▶ Intervenes and offers production support to the team, including in case of reduced workload capacity, having an expertise in terms of processes, tools and process coordination capabilities;

▶ Maintain direct contact with external auditors and other process related stakeholders

▶ Leads and participates to RTB/CTB projects and identifies potential optimization solutions;

▶ Ensures operational procedures are updated to enable team resiliency and control framework

▶ Ensure proper onboarding of new joiners;

▶ Performs reports for the management line (managers, TLs) in agreement with the defined procedures and deadlines;

▶ Provides support to the team leader for the meetings (team, partner, etc.) and ensures back-up for the team leader on the operational side;