Responsibilities:

• Work actively with team members to ensure production stability with proactive monitoring of the application
• Experise in Azure technilogies
• Vigilantly address production incidents
• Escalate issues and other topics to the right team when needed.
• Perform daily checks and apply recovery and troubleshooting procedures strictly.
• Back-up for Global production manager
• Involve in team and people management activities
• Work on requests and communicate effectively with users, collaborate with stakeholders and colleagues across FTS locations
• Identify opportunities to solve recurring issues and work along with L3 team to deploy the fixes
• Work actively with team members to ensure production stability with proactive monitoring of the application
• Improve existing documentation
• Flexibility to work on rotational shifts and weekends as per business requirement (Primarily Night Shifts)
• Improve existing documentation
• Strong client driven approach & service oriented
• Strong process orientation