Responsibilities:

• Work actively with team members to ensure production stability with proactive monitoring of the application

• Vigilantly address production incidents

• Escalate issues and other topics to the right team when needed.

• Perform daily checks and apply recovery and troubleshooting procedures strictly.

• Work on requests and communicate effectively with users, collaborate with stakeholders and colleagues across FTS locations

• Identify opportunities to solve recurring issues and work along with L3 team to deploy the fixes

• Work actively with team members to ensure production stability with proactive monitoring of the application

• Improve existing documentation

• Flexibility to work on rotational shifts and weekends as per business requirement

• Improve existing documentation

• Strong client driven approach & service oriented

• Strong process orientation