Software Engineer - Production Support
Societe Generale
Software Engineering, Customer Service
Bengaluru, Karnataka, India
Responsibilities
Domain:
Must have: Unix basic scripting ,Java, Spring Boot, Jenkins (CI/CD), Kubernetes, Docker, SQL Query (Postgres), read web server logs (Kibana)
Nice to have: Python, JavaScript , Groovy
Responsibilities:
· Analysis and resolution of assigned Production tickets
· Fix production tickets within SLA
· Focus on developing long terms fixes
· Have the big picture understanding in terms of potential impact of fixes, performance implications while implementing fixes
· Thorough testing of fixes prior to implementation
· Develop ad-hoc queries based on the business need
· Develop a thorough understanding of the system and the underlying OS and Infra components
· Develop a good understanding of the system landscape
· Be open to work as per the support roster
· Collaborate with team members in maintaining the production system and supporting team members in fixing tickets
· Production implementation and technical verification activities
· Work with the development teams and prepare implementation plans, verification plans
· Testing of fixes being put into production
· Adherence to SOP
· Communicate with technical lead on the status of production tickets in a transparent manner
· Communication with stakeholders, both internal and external
· Build strong relationship with the global team