Specialist Software Engineer - Big data Production Support

Societe Generale

Societe Generale

Software Engineering, Customer Service

Bengaluru, Karnataka, India

Posted on Apr 17, 2026

Responsibilities

  • Perform code review and ensure the quality of code, constantly.
  • Automate manual tasks of application maintenance and support to improve efficiency.
  • Take initiatives of application modernization.
  • Ensure constant review and update of Agile and DevOps practices.
  • Constantly learn new/emerging technologies and mentor teams.
  • Performing daily monitoring, reporting and being part of shift roaster in accordance with SLA/OLA and procedures
  • Perform and define monitoring tasks as per production need.
  • Perform detailed investigation and escalate to relevant team with analysis.
  • Impact analysis, task prioritization and assignments based on SLA/OLA. Follow up and define Post Mortems and Remediation actions to improve production
  • Drive PM calls with all stakeholders..
  • Ensure timely and accurate status reporting as per procedures and production needs.
  • Good understanding of SLA/OLA to identify task priorities. Incident, Request, Problem management as per defined guidelines
  • Ensure all ITIL principles are followed for incident, request and Problem management.
  • Ensure Problem management is done where ever required.
  • Track the Problem Management anomalies to closure.
  • Own the data quality of all tracking. Ensure business continuity/ Crisis Management/ Reseliency in line with business criticality
  • Drive Major incident management process to handle any crisis on production.
  • Effective communication and stakeholder management.
  • Good understanding of business criticality.
  • Ensure post actions are defined for every improvement area identified.
  • Track the post actions to closure with regular follow up and communication.
  • Review the chronology and complete the PM document with right root causes identified.
  • Ensure the PM is published and communicated to all stake holders. Ensure support coverage in accordance with service coverage agreed with periodic review
  • Define and secure the service coverage.
  • Manage the setup as per the budget/scope agreed with business.
  • Ensure service continuity with respect to change management. Maintain good collaboration with internal and external partners
  • Manage all stake holders for the feature/application.
  • Drive governance meetings/ interactions with stakeholders to understand the concerns and share updates.
  • Contribute towards knowledge sharing sessions with our partners.
  • Focus on client centric approach towards user community. Define and conduct user satisfaction survey and improvement action plan
  • Define and help implement, Plan-Do-Check-Act improvement action plans based on VoC (Voice of Customer)
  • Identify levers to improve quality, reduce cost and reduce MTTR Change management and smooth transition of services
  • Able to define & put in place steps to mitigate production impacts due to PROD changes
  • Collaborate with partners to understand the Market/Technical/Business events
  • Communicate stakeholders about potential impacts to production
  • Be part of GO/NO-GO decision and raise alerts appropriately
  • Augment/Extend production coverage setup based on assessment Ensure Knowledge base and training material are up to date (Jive, known error database etc.) and contribute towards knowledge sharing
  • Define the strategy for the knowledge Management process for the project/team needs
  • Make sure there is no risks involved while onboarding new activities related to knowledge gap or documentation.
  • Make sure the documents have been maintained in structured manner in centralized place which is accessible for every one
  • Contribute towards knowledge sharing initiatives - design and drive. Anticipate and propose action plans for continuous improvement on production to gain efficiency, stability, etc.
  • Implement improvements on processes.
  • Implement automations to gain efficiency.
  • Contribute towards innovation ideas to improve production quality and customer satisfaction. People management (Career Path/ Mentoring/ Performance management etc)
  • Understand well the skill set of each individual.
  • Manage the load in accordance with the team capex.
  • Provide leadership on operational activities and guide the team. Contribute to sustain and improve production support practices
  • Take measures to improve production practices
  • Be an active contributor towards Production League backlogs
  • Ensure defined process are cascaded across Teams and followed through with KPI Preparedness to be part of autonomous feature teams
  • Co-ordinate with SEC team and implement audit recommendations.
  • Demonstrate proficiency of agile model & CD practices.
  • Focus on upskilling to learn new technologies/ processes.
  • Contribute towards feature team backlogs. ITIL process knowledge
  • Build and release tools . Production Change delivery/deployment.
  • Knowledge on ITIL processes on Request fulfilment, Incident management, Problem Management & Change/Release Management.
  • Good exposure on Monitoring tools & implementation
  • Good knowledge & Exposure on any of CD/CI technologies such as Jenkins, XLDeploy etc
  • Good knowledge & Exposure on Monitoring Tools Understanding of functional domain and business processes
  • Build expertise on business process chain.
  • Contribute towards knowledge repository.
  • Ability to train/coach the team. Analytical skills, Influential skills & out of box thinking
  • Strong analytical ability to investigate complex issues.
  • Able to take up On-call roster in shorter span and should be autonomous in handling all complex incidents reported during the on-call support duration.
  • Influential skills to take quick decisions in agreement with all stakeholders. Knowledge on Agile model and CD practices
  • Proficiency on Agile practices.
  • Good problem solving and ownership on actions performed.
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