Americas Lead
Creative Operations

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• Marketing

• Advertising Marketing

Locations

• New York
• Los Angeles

Job type

Permanent

What You'll Do

• Manage a medium-sized team of full time and contract project managers across the US, CA, and LATAM – driving development and impact across your org
• Partner with Sales, Account Management, and Strategy leadership to evolve the PM support model, thoughtfully share and receive feedback, and improve XFN processes
• Provide effective coaching and support for direct reports & serve as an escalation path for partner teams
• Build strong, well-managed relationships with peers and senior partners, viewed as a subject matter expert and go-to resource for across Spotify’s Ads BU
• Lead high-profile client and senior internal partner conversations, and curate/conduct XFN training on behalf of the team
• Identify business problems to be addressed and clearly scope out the workstream, to be driven by self or team; Prioritize projects based on their contribution to business goals and internal/external impact
• Design and uphold standard of excellence in client & production support across internal team and 3P production partners
• Effectively present & communicate challenges, impact, and team roadmap to XFN leadership
• Manage any concerns and align on best ways forward, informed by subject matter expertise, understanding of XFN dynamics and Spotify’s clients
• Proactively drive projects forward, anticipate needs, understand the risks and problem solve across teams
• Efficiently multitask under pressure, while taking the unexpected in stride
• Meet and manage deadlines in a casual but effective manner
• Assess, manage, and grow 3P production partner network

Who You Are:

• You have a min of 7+ years of experience in a client-facing, project management or ad sales marketing role. Preferably in a people-manager role with podcast advertising experience
• Experience communicating with high-caliber clients, translating their needs to creative teams and vice versa
• Production or production-adjacent experience, with deep knowledge of the ad & branded content production process across multiple mediums
• Experience sourcing, onboarding, and managing 3P vendors
• A trusted leader who can spearhead large-scale projects on time, within scope, and across multiple partners and teams
• Strong understanding of the competitive landscape and global trends impacting the industry
• Demonstrated ability to discover knowledge required to solve new challenges
• Self-prioritize towards innovative, challenging goals that drive positive business results
• Effective but diplomatic communication skills - the ability to tailor communication style based on audience, providing an appropriate context for team and partners to operate effectively
• Engaged and curious, exhibiting a growth mindset
• Comfortable in an ambiguous, fast-paced environment
• Humble and hungry teammate always willing to pitch in wherever needed
• Ability to thrive in a collaborative culture, embracing change and effectively implementing feedback
• Proactive and savvy problem solver; adaptable and easygoing; ability to see projects through to the finish

Where You'll Be:

• We offer you the flexibility to work where you work best! For this role, you can be within the EST or PST time zone as long as we have a work location.

Our global benefits

Extensive learning opportunities, through our dedicated team, GreenHouse.

Flexible share incentives letting you choose how you share in our success.

Global parental leave, six months off - fully paid - for all new parents.

All The Feels, our employee assistance program and self-care hub.

Flexible public holidays, swap days off according to your values and beliefs.

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