Staff Designer
Platform Design

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• Design

Locations

• London
• Stockholm

Job type

Permanent

What You'll Do

• Lead the definition and delivery of service and product design projects
• Collaborate closely with cross-functional teams, designers, researchers, and business partners to build coherent end-to-end services
• Show the value of a multidisciplinary perspective, and build upon the expertise of our dedicated design team
• Help define the vision for the Spotify development experience and the growth of future Backstage value propositions
• Conduct research to inform internal tools, processes, and capabilities required to deliver on customer experiences, platform initiatives, and strategies
• Define and visualise current and future customer experiences with relevant artefacts such as service standards, frameworks, personas, maps and blueprints, and customer experience strategies
• Rapidly design, prototype, and test concepts for services and products based on a deep understanding of business and customer needs, channels, and technology
• Plan and lead co-creation workshops and community events with internal and external customer teams, collaborators, distribution partners, and open-source users
• You’ll be an advocate for and help support our Design Systems strategy and will drive it forward with an iterative approach in mind
• Help service owners and partners identify and understand bottlenecks and make recommendations to drive improvements
• Lead design practice rituals and develop new standards to mature the craft of the Platform design team
• Show - don’t tell. Use the power of rendering and crafted storytelling to support product excellence, innovation and team alignment

Who You Are

• Extensive experience in crafting products and services - preferably within the Enterprise tech sector with a high level of visual and UI experience. (Agency experience is an advantage)
• Track record of crafting functional but also beautiful experiences that users love
• Equally comfortable working through sophisticated flows, crafting visually stunning interfaces, storytelling through motion, and all the fields of design required to support the work
• Data-informed - recommendations and design work are deeply rooted in experimentation and evidence
• Comfortable starting from ambiguity and driving clarity from complexity. Works autonomously or within a design squad
• Balances user and business centricity equally
• Outstanding communicator, storyteller, and facilitator. Brings people together and builds a shared understanding, with an encouraging vision and narrative
• Experience in defining strategies that support teams through product pivots - such as experience visions, scenario planning, future casting, service prototyping, or similar
• Enjoys mentoring others to give and ask for honest and critical feedback
• Builds positive relationships with cross-functional partners
• Develops standard methodologies for engaging across teams within the organisation
• Drives inclusion and equity within their wider Product Area/domain. Holds others accountable for non-inclusive behaviours and builds a psychologically safe environment

Where You'll Be

• This role will be in London, UK or Stockholm, Sweden

Our global benefits

Extensive learning opportunities, through our dedicated team, GreenHouse.

Flexible share incentives letting you choose how you share in our success.

Global parental leave, six months off - fully paid - for all new parents.

All The Feels, our employee assistance program and self-care hub.

Flexible public holidays, swap days off according to your values and beliefs.

Learn about life at Spotify

You are welcome at Spotify for who you are, no matter where you come from, what you look like, or what’s playing in your headphones. Our platform is for everyone, and so is our workplace. The more voices we have represented and amplified in our business, the more we will all thrive, contribute, and be forward-thinking! So bring us your personal experience, your perspectives, and your background. It’s in our differences that we will find the power to keep revolutionizing the way the world listens.

Spotify transformed music listening forever when we launched in 2008. Our mission is to unlock the potential of human creativity by giving a million creative artists the opportunity to live off their art and billions of fans the chance to enjoy and be passionate about these creators. Everything we do is driven by our love for music and podcasting. Today, we are the world’s most popular audio streaming subscription service with a community of more than 500 million users.