At Stantec, we have some of the world’s leading professionals passionate about enabling our business to be its best. Our business teams include finance, procurement, human resources, information technology, marketing, corporate development, HSSE, real estate, legal, and practice services. We bring diverse backgrounds, skills, and expertise and create a caring culture where everyone can thrive. Through teamwork and collaboration, we’re building a stronger, more resilient Stantec every day.

Your Opportunity

The Practice Services Manager oversees the operational excellence and quality management for the North American and Latin America region. In this role you will ensure compliance with internal policies while driving continuous improvement. You will lead the regional audit team, coordinate audits, and implement best practices to enhance efficiency and maintain high quality standards. The successful candidate will be collaborative, detail-oriented and focused on aligning practice operations with strategic objectives.

This role can be based anywhere in North America.

Your Key Responsibilities

• Champion compliance with the organization’s IMS and maintain ISO certifications (e.g. ISO 9001 Quality, ISO 14001 Environmental, ISO 45001 Health & Safety, ISO 27001 Information Security).

• Collaborate with regional Practice Services leaders across UK&I, Europe, Middle East and Asia Pacific to ensure consistent application of IMS standards.

• Lead and conduct internal audits to evaluate management systems' effectiveness. Review documentation and processes for ISO compliance, interview staff for evidence, and identify non-conformities. Provide feedback and revise audit checklists as needed.

• Coordinate regional external audits with Practice Services Lead Auditor and address any findings to maintain certifications. Coordinate and schedule external audit activities, ensuring all necessary resources and departments are prepared and available during audits.

• Review external audit reports for quality and consistency, and present results to senior leadership with recommendations. Serve as an Audit Guide, providing real-time support to auditees.

• Present regional audit results to management and relevant stakeholders and oversee follow-up to verify that all corrective actions are implemented effectively, as required.

• Conduct peer reviews on all audit reports. Distribute audit reports to leadership and act as a point of contact for follow-ups.

• Lead the Practice Services team and assign responsibilities, provide training on IMS requirements, and support team members in achieving their objectives.

• Foster a collaborative environment and build positive relationships with both team members and stakeholders. Review and evaluate competency of team, provide onboarding to new team members. Facilitates audit scenario roundtables and open houses to refine audit techniques and share best practices.

• Oversee the development and execution of regional corrective action plans (CAPAs) in response to audit findings. Track progress, verify effectiveness, and ensure preventive measures are in place. Monitor completion and effectiveness to drive continual improvement. Close out assigned CAPAs as appropriate.

• Recommend improvements to audit processes and methodologies, and lead initiatives that drive continuous improvement in the organization’s management systems.

• Contribute to the creation and refinement of IMS-related presentations and training materials.

• Review and provide responses to regional proposals and bid pre-qualification questionnaires pertaining to the IMS.

• Serve as an “ambassador” of the IMS to promote a culture of quality and compliance throughout the organization.

• Additional Duties: Support related programs such as client feedback surveys and lessons learned programs, using insights to recommend improvements. Ensure any reported issues or complaints within the practice area are investigated and resolved in line with company policies. Play a key role in annual business planning for Practice Services.

Capabilities and Credentials

• Excellent written and verbal communication and interpersonal skills.

• Ability to exercise influence through communication, negotiation and relationship building rather than through formal authority structures.

• Detail-oriented and organized; able to multitask and adjust to changing priorities.

• Ability to perform duties and responsibilities and complete tasks with limited supervision.

• Demonstrated proficiency with Microsoft Office Suite of products, with some advanced knowledge of Excel functions such as macros and VBA manipulation.

• Knowledge of programming in Power BI would be considered an asset.

• Strong presentation skills in small or large group environments, with proficiency in presentation support tools (e.g., PowerPoint).

• French or Spanish language skills would be considered an asset.

• Must be willing to travel in applicable region up to 40%.

• Must have a valid passport and good driving record.

Education and Experience

• Minimum 7 years’ experience working in a consulting firm environment; auditing related to ISO 9001, ISO 14001, ISO 45001, and ISO 27001.

• Formal audit certification(s) would be considered an asset.

Pay Range:

• Locations in Lower Mainland - BC, GTA & Ottawa Ontario-$122,600.00 - $184,000.00 Annually

Pay Transparency: In compliance with pay transparency laws, pay ranges are provided for positions in locations where required. Please note, the final agreed upon compensation is based on individual education, qualifications, experience, and work location. At Stantec certain roles are bonus eligible. Actual compensation for part-time roles will be pro-rated based on the agreed number of working hours per week.

Benefits Summary: Regular full-time and part-time employees (working at least 20 hours per week) will have access to health, dental, and vision plans, a wellness program, health care spending account, wellness spending account, group registered retirement savings plan, employee stock purchase program, group tax-free savings account, life and accidental death & dismemberment (AD&D) insurance, short-term/long-term disability plans, emergency travel benefits, tuition reimbursement, professional membership fee coverage, and paid time off.

Temporary/casual employees will have access to group registered retirement savings plan, employee stock purchase program, and group tax-free savings account.

The benefits information listed above may not apply to union positions because benefits for such positions are governed by applicable collective bargaining agreements.

Primary Location: Canada | AB | Calgary
Organization: 1202 Practice Services-CA-Calgary AB
Employee Status: Regular
Business Justification: Replacement
Travel: Yes
Schedule: Full time
Job Posting: 24/02/2026 04:02:04
Req ID: 1004417