About Us:

Working at Target means helping all families discover the joy of everyday life. We bring that vision to life through our values and culture. Learn more about Target here.

Digital Strategy & Platform
Right along with Target’s distinctive retail brand, we are constantly improving and innovating our digital shopping experience. Are you ready to excel in the fast-changing retail environment? Are you a customer service enthusiast who’s curious about the guest and can see the shopping journey through their eyes? Then you’ll have success on the Digital Strategy & Platform team, whose goal is to offer guests a seamless online shopping experience across our platforms—including Target.com and the store network’s fulfillment capabilities. Here, you’ll collaborate to create and implement the digital strategies that enrich the online experience through the right mix of personalization, simplicity and intuitiveness. Your ideas will support Target in complementing the beloved in-store shopping interaction with a convenient, reliable and instantly gratifying digital experience.

A role with Site Merchandising Enablement means efficiently delivering easy, dynamic, and performant digital experiences for our guests, through providing scalable process, guidelines, tooling, and experience capability solutions for our Site Merchandising Team Members.

As a Lead Business Partner, Site Merchandising Enablement focused on Analytics & GenAI spaces you will be accountable to develop and drive the strategy, operations and refinement of capabilities and processes, delivering efficiency for our internal Team Members and brand-right, performant experiences for our guests. You will lead and manage transformation with teams towards achieving best-in-class status and ensure Site Merchandising teams have the resources needed to be effective and efficient. You will develop and align process, tooling, and data requirements to support digital experience levers and co-create optimized solutions with a broad mix of partner teams across Digital, Technology, Marketing & Merchandising. At its core, this role requires a passionate and creative problem solver who is focused on developing effective solutions, driving robust change management, and delivering outcomes.

Core Responsibilities:

• Cross-Functional Partnerships. Establish strong cross-functional and cross-channel partnerships across Target. Influence and leverage other teams within the broader organization to advance digital objectives through serving an active, strategic role in cross-functional quarterly planning. Promote and model key Target behaviors. Champion diversity and inclusion. Create an atmosphere of teamwork, collaboration, agility, attention to detail, and drive. Serve as Site Merchandising conduit to applicable stakeholders and partners.

• Requirement Gathering & Collaboration. Build relationships and develop routines to enable a circular feedback loop with stakeholders to understand gaps, challenges, and opportunities in our analytics tooling and processes and identify GenAI solutions to drive efficiency. Then continue to cross-share progress throughout the development process. Prioritize enhancements that improve the guest and Team Member experience across web and app. Define Digital Merchandising use cases and impact tied to analytics needs and GenAI applications.

• Problem Solving. Take complex objectives and distill them into digestible “problems to solve” that inspire creative and scalable solutions. Leverage user feedback, research, and networks to drive innovation and the discovery of new products, tools, data, and applications.

• Change Management. Champion change management best practices while introducing new tools and processes to colleagues and stakeholders, gaining alignment and building positive energy at all levels. Discover, pilot, and scale core capabilities to fuel an optimized experience.

• Process & Governance Development. Define scalable business processes, best practices and routines to operationalize new capabilities and TM tools. Establish standards and governance across key digital merchandising levers, backed by insights. Coordinate routines across Site Merchandising team to implement best practices.

• Program Management. Drive program management of digital analytics and GenAI initiatives: activate CFTs, develop timing & action, track progress, risks & dependencies. Lead testing, measurement, and learning plans.

• Impact-Focused Mindset. Leverage quantitative and qualitative insights to inform recommendations, own regular monitoring of capabilities, tooling, processes; make pivots as necessary to drive results across KPIs.

• Documentation & Resources. Meet users where they are by offering training and support resources that are timely, flexible, and personalized to current and future needs.
  

Core responsibilities of this job are described within this job description. Job duties may change at any time due to business needs.

About You:

• Four-year college degree or equivalent experience

• 7+ years e-commerce experience; including site merchandising, item data, product, analytics, UX, creative, operations, or related experience

• Deep knowledge in and passion for digital analytics and GenAI solutions

• Demonstrated ability to influence and lead cross-functional teams through change

• Strong project management and process development skills

• Ability to communicate effectively with multiple functions and levels

• Results-driven leader and self-starter; high level of initiative and organization; thrives in ambiguity and fast-paced environment

• Ability to work on multiple, disparate projects across disciplines at the same time, simultaneously managing working team & partners while driving outcomes

• Strong technical & data acumen, demonstrated ability to size and prioritize bodies of work based on insights and drive business results

• A skilled change management agent, comfortable building feedback loops and open to continuous iteration

• Natural relationship builder, focused on mutually beneficial, meaningful relationship development

• Active listener, with a strong sense of empathy

• Experience using and implementing task management software such as Excel, MS Project, Smartsheet