Work Location:

Toronto, Ontario, Canada

Hours:

37.5

Line of Business:

Enterprise Enabling Functions

Pay Details:

$91,200 - $136,800 CADThis role is eligible for a discretionary variable compensation award that considers business and individual performance.

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

As a Business Analysis Specialist, you will play a pivotal role in overseeing and potentially leading requirements management throughout the entire lifecycle of high-risk, strategic, and complex projects. Your ability to forge cohesive approaches to broad business solutions, ensuring full traceability to realize tangible benefits, will be critical to our success.

What you'll do:

Customer Focus:

• Lead, analyze, document, and meticulously manage requirements by engaging stakeholders through a diverse toolkit of elicitation techniques. You'll probe, challenge, and synthesize information to achieve a shared understanding and consensus.

• Map and validate current state processes, partnering with stakeholders to envision and define the desired future state. Your recommendations will be grounded in a holistic view of the end-to-end customer experience.

• Provide expert support and guidance on business requirements delivery, proactively monitoring and mitigating requirements-related risks to ensure high-quality outputs and on-track progress.

• Ensure that business processes and systems impacted by requirements are thoroughly analyzed, and that acceptance criteria clearly articulate the necessary changes to meet customer needs.

• Collaborate closely with Change Management to assess and effectively manage the impact of changes on both customer and employee experience.

• Establish and maintain comprehensive traceability of business requirements, ensuring alignment throughout the project lifecycle.

• Leverage your deep domain, product, and systems knowledge to serve as a subject matter expert, providing valuable business and product insights and consistently driving focus towards business value.

• Foster innovation by applying your expertise to generate forward-thinking ideas and employing critical thinking to identify opportunities for continuous improvement.

• Proactively identify and escalate potential issues, providing timely notification, thorough assessment of options, and well-reasoned recommendations for swift resolution.

Shareholder Value:

• Ensure all work adheres to relevant regulatory and framework controls, standards, and best practices.

• Actively support the team in cultivating and maintaining strong, positive relationships with partners and key stakeholders.

• Communicate effectively with stakeholders to ensure clear alignment with delivery frameworks and project objectives.

• Apply strong analytical skills to thoroughly understand business problems, impacted stakeholders, and proposed solutions, ensuring alignment with TD's risk appetite. You will identify, document, and actively manage material risks and issues, escalating appropriately to ensure timely progress.

• Address stakeholder concerns promptly and ensure effective problem resolution.

• Contribute to change management planning and activities, including those focused on ensuring operational readiness.

• Support implementation and post-implementation planning and activities.

• Contribute to Request for Information (RFI) or Request for Proposal (RFP) activities, as needed.

• Provide valuable support, oversight, and guidance in the delivery of high-quality, reusable, scalable, and innovative requirements.

• Uphold the TD Code of Conduct in all aspects of your work.

Employee & Team Engagement:

• Act as a collaborative and engaged team member, contributing to a positive work environment that prioritizes service to the business, quality, innovation, and teamwork. Ensure timely communication of important issues and insights.

• Offer thought leadership and industry knowledge within your area of expertise, actively participating in knowledge transfer within the team and business unit.

• Stay informed about emerging trends and developments, continuously expanding your knowledge of the business, related tools, and techniques.

• Actively participate in personal performance management and development activities, including cross-training within the team.

• Keep colleagues informed about project status, progress, and other relevant information related to daily activities.

• Contribute to the development of team skills and capabilities through mentorship, knowledge sharing, and the promotion of best practices.

• Lead, motivate, and build strong relationships with internal and external business partners and stakeholders to foster productive working relationships.

• Contribute to a fair, positive, and equitable environment that embraces a diverse workforce.

• Represent your business area/function and the bank as a positive brand ambassador, both internally and externally.

What you bring to the team:

• Advanced knowledge of business analysis principles, methodologies, and delivery execution practices.

• A strong understanding of the interplay between business needs and technology, acting as a skilled conduit between both worlds.

• Proven ability to provide leadership guidance, make strategic recommendations, and collaborate effectively with business and technology partners to ensure technology solutions meet business objectives.

• Experience in providing advisory support and guidance, with a track record of effectively overseeing requirements management.

• Demonstrated ability to identify and lead the resolution of complex requirements-related issues.

• The capacity to work autonomously as a lead business analyst, while also coaching and guiding team members within your area of expertise.

• Experience potentially leading requirements management for high-risk, strategic initiatives.

• Reporting to a Senior Manager or Practice Area Lead.

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development
If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet