Basic information
Job Name:
Application Support Administrator
Location:
New York/340
Line of Business:
Global Technology & Solutions
Job Function:
Investor Services
Date:
Monday, October 27, 2025
Application Support Administrator
The Carlyle Group
Administration, Customer Service
New York, NY, USA
USD 140k-160k / year
Posted on Oct 28, 2025
Position Summary
The Carlyle Group seeks an exceptional Application Support Engineer with strong communication skills and an outstanding technical aptitude interested in supporting financial business applications. This professional will join a highly skilled and motivated technology team that supports Carlyle’s Global Credit Segment. Additionally, this professional will play a significant role in supporting our business user community, and assisting with a technology strategy that underpins growth for the firms’ world-class credit investing platform.
The ideal candidate will have experience responding to user requests, troubleshooting issues, monitoring platform performance, and performing routine application administration activities for proprietary and vendor software platforms. The candidate will build effective and productive working relationships with the technology delivery team and key business stakeholders to support the operation and adoption of key business applications.
In-Office Requirements: 4 days per week in-office
Responsibilities
- Hands-on day-to-day user application support
- Ensuring issues are addressed within specified SLA timeframes
- Troubleshooting issues and working with others to ensure root causes are identified and remediated
- Establishing and maintaining key relationships with business stakeholders
- Communicating with external vendors and Fund Administrators when issues arise
- Proactively monitoring system activities (jobs, machine resources etc.) to ensure smooth operation
- Identify recurring production support items and executing on recommended automations/validations/health checks to eliminate these issues
- Maintaining application, server and environment configurations
- Enforcing data, security, application, integration and operational standards and policies
- Working closely with the GTS engineering team in transitioning new systems or upgrades to the production environment
- Documenting issues and resolutions in Confluence knowledge base
Qualifications
Education & Certificates
- Bachelor’s Degree, required
- Major or emphasis in computing or quantitative discipline, or equivalent, preferred
Professional Experience
- Minimum 4 years of relevant IT experience in customer service or helpdesk/application support required
- Strong experience providing end-user/business-facing white glove support
- Self-motivated and interested in understanding business user needs to drive efficiency and a culture of continuous improvement
- Experience with application administration (monitoring, managing system configuration and working with infrastructure/development teams)
- Prior experience in financial services preferred (especially credit & private equity)
- Experience working with multiple application and staffing vendors
- Excellent communication, collaboration and interpersonal skills
- Ability to proactively identify issues and work with delivery teams to mitigate risks
- Capable of driving vendors to deliver against goals in difficult situations (limited resources, tight timelines, small budgets)
- Understanding of fund and portfolio management business practices and processes, including knowledge of alternative asset fund raising, accounting practices and legal entity/partnership concepts highly desirable
- Ability to work independently or as part of a team
- Strong analytical and organizational skills
- Experience working with international user community highly desirable
Competencies & Attributes
Required:
- Strong knowledge of SQL
- Strong knowledge of and/or experience with databases, application servers and public cloud technologies
- Experience working with financial business applications
- Experience working with various Order Management Systems (OMS) such as Sentry and/or Everest
- Experience working in an Agile development environment using tools such as Jira and Confluence
- Proven ability to complete tasks independently and under pressure
- Excellent customer service skills
- Strong business and communication skills
- Strong leadership and interpersonal skills
Preferred:
- Proficient with Azure DevOps and/or Team Foundation Server (TFS)
- Experience with ServiceNow or other incident management systems
- Good Understanding of Software Development Lifecycle (SDLC)
- Proficient with Microsoft Visio and/or Lucidchart
Benefits/Compensation
The compensation range for this role is specific to New York, NY, and takes into account a wide range of factors including but not limited to the skill sets required/preferred; prior experience and training; licenses and/or certifications.
The anticipated base salary range for this role is $140,000 to $160,000.
In addition to the base salary, the hired professional will enjoy a comprehensive benefits package spanning retirement benefits, health insurance, life insurance and disability, paid time off, paid holidays, family planning benefits and various wellness programs. Additionally, the hired professional may also be eligible to participate in an annual discretionary incentive program, the award of which will be dependent on various factors, including, without limitation, individual and organizational performance.
Due to the high volume of candidates, please be advised that only candidates selected to interview will be contacted by Carlyle.
Company Information
The Carlyle Group (NASDAQ: CG) is a global investment firm with $465 billion of assets under management and more than half of the AUM managed by women, across 652 investment vehicles as of June 30, 2025. Founded in 1987 in Washington, DC, Carlyle has grown into one of the world's largest and most successful investment firms, with more than 2,300 professionals operating in 27 offices in North America, Europe, the Middle East, Asia and Australia. Carlyle places an emphasis on development, retention and inclusion as supported by our internal processes and seven Employee Resource Groups (ERGs). Carlyle's purpose is to invest wisely and create value on behalf of its investors, which range from public and private pension funds to wealthy individuals and families to sovereign wealth funds, unions and corporations. Carlyle invests across three segments - Global Private Equity, Global Credit and Carlyle AlpInvest - and has expertise in various industries, including: aerospace, defense & government services, consumer & retail, energy, financial services, healthcare, industrial, real estate, technology & business services, telecommunications & media and transportation.
At Carlyle, we believe that a wide spectrum of experiences and viewpoints drives performance and success. Our CEO, Harvey Schwartz, has stated that, "To build better businesses and create value for all of our stakeholders, we are focused on assembling leadership teams with the strongest insights from a range of perspectives." We strive to foster an environment where ideas are openly shared and valued. By bringing together teams with varied expertise and approaches, we enjoy a competitive advantage and create a stronger foundation for long-term success.