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Customer Team Leader - Sam's Club

The Clorox Company

The Clorox Company

Customer Service
Bentonville, AR, USA
Posted on Nov 21, 2024

Clorox is the place that’s committed to growth – for our people and our brands. Guided by our purpose and values, and with people at the center of everything we do, we believe every one of us can make a positive impact on consumers, communities, and teammates. Join our team. #CloroxIsThePlace

Your role at Clorox:

The Sam’s Club Team Leader is a dynamic, fast-paced position that will set the strategy and vision for a team of field sales professionals and cross-functional specialists to maximize Clorox’s relationships and business results. This leader will achieve company and customer objectives by working closely to link the internal business unit (BU) objectives with customer plans. This role requires a deep level of influence and understanding of the Clorox business units as well as Sam’s Club.

In this role, you will:

Engage our People as Business Owners:

  • Inspire and encourage team members to take personal ownership of their role and have a clear understanding of the impact on the broader organization
  • Educate teams and team members on what is required to craft and deliver strategic, omni-channel plans
  • Facilitate connection between the Sam’s Club team, cross-functional partners, and Clorox BU leadership
  • Lead in the space of inclusion, diversity, and belonging

Drive the Business:

  • Enable profitable growth through leadership and development of strategic direction for the Sam’s Club team
  • Lead the execution of volume, net sales, AMPS and profit objectives for Sam’s Club

Customer Planning and Development:

  • Develop relationships with senior leaders at Clorox
  • Develop collaborative and transparent relationships with Sam’s Club merchants
  • Understand and drive both internal and external/customer business planning processes

Build Capability to Drive Growth and Eliminate Waste:

  • Ensure team has knowledge and tools to drive growth
  • Drive connection between customer team and cross-functional counterparts

What we look for:

  • Minimum of a BS/BA degree
  • Sam’s Club or Club channel sales experience
  • Multi-functional team leadership and direct people management skills
  • Joint Business Planning / Internal business planning
  • 10+ years of CPG / CPG external (Field/Customer) / CPG internal (Sales Planning/Sales Strategy)
  • Strong customer knowledge
  • Consultative/solution selling to include the ability to leverages cross-functional partners and ability to influence up; negotiation skills
  • Strong communication with broad range of audiences, including senior leaders
  • Works outside the enterprise to learn and generate opportunities that create value for the company; ability to recognize and drive good growth
  • Creating and nurturing a category strategy and business plan
  • Ability to lead a multi-functional group and get things done through others (insights, category, finance, supply chain/logistics, shopper marketing)
  • Applies sound judgement and moves forward with confidence despite ambiguity or imperfect information
  • Ability to assess stakeholder needs/environmental awareness
  • Strong financial acumen

Workplace type:

Hybrid: This position will be onsite in the Bentonville office 3 days a week, working remotely the other 2 days.

We seek out and celebrate diverse backgrounds and experiences. We’re looking for fresh perspectives, a desire to bring your best, and a non-stop drive to keep growing and learning.

At Clorox, we have a Culture of Inclusion. We believe our values-based culture connects to our purpose and helps our people be the best versions of themselves, professionally and personally. This means building a workplace where every person can feel respected, valued, and fully able to participate in our Clorox community. Learn more about our I&D program & initiatives here.

[U.S.]Additional Information:

At Clorox, we champion people to be well and thrive, starting with our own people. To help make this possible, we offer comprehensive, competitive benefits that prioritize all aspects of wellbeing and provide flexibility for our teammates’ unique needs. This includes robust health plans, a market-leading 401(k) program with a company match, flexible time off benefits (including half-day summer Fridays depending on location), inclusive fertility/adoption benefits, and more.

We are committed to fair and equitable pay and are transparent with current and future teammates about our full salary ranges. We use broad salary ranges that reflect the competitive market for similar jobs, provide sufficient opportunity for growth as you gain experience and expand responsibilities, while also allowing for differentiation based on performance. Based on the breadth of our ranges, most new hires will start at Clorox in the first half of the applicable range. Your starting pay will depend on job-related factors, including relevant skills, knowledge, experience and location. The applicable salary range for every role in the U.S. is based on your work location and is aligned to one of three zones according to the cost of labor in your area.

Zone A: $144,200 - $289,900
Zone B: $132,200 - $265,700
Zone C: $120,200 - $241,600

All ranges are subject to change in the future. Your recruiter can share more about the specific salary range for your location during the hiring process.

This job is also eligible for participation in Clorox’s incentive plans, subject to the terms of the applicable plan documents and policies.

Please apply directly to our job postings and do not submit your resume to any person via text message. Clorox does not conduct text-based interviews and encourages you to be cautious of anyone posing as a Clorox recruiter via unsolicited texts during these uncertain times.

To all recruitment agencies: Clorox (and its brand families) does not accept agency resumes. Please do not forward resumes to Clorox employees, including any members of our leadership team. Clorox is not responsible for any fees related to unsolicited resumes.