Overview

Who we are

This position is based in Parsippany, NJ with a hybrid mix of some in-office time and some remote work.

To save time applying, Toyota does not offer sponsorship of job applicants for employment-based visas or any other work authorization for this position at this time.

Who we’re looking for

Toyota’s Information Systems – Digital Customer Experience Department is looking for a passionate and highly-motivated Regional Technology Specialist.

The primary responsibility of this role is to provide the highest level of product insights, consultative guidance, critical technical support, and software application training for field office Team Members and Dealer customers.

Reporting to the IT Regional Manager, the person in this role will support the Information Systems—Digital Customer Experience department's objective to deliver Innovative, Immersive, Intelligent, and Informative Technologies for our Dealers and Retail Sales organizations, enabling exciting mobility experiences for our customers that exceed expectations.

The Dealer Experience group creates platforms, applications, and services that streamline the operation, management, and performance of our 1,500+ Dealers!

What you’ll be doing

The Regional Technology Specialist (RTS) will provide the highest level of product insights, consultative guidance, critical technical support, and software application training for field office Team Members and Dealer customers.

Thinks entrepreneurially, uses a design thinking approach with technical depth, and operates with a strong sense of ownership of a software product, platform, and services company.

You will work with Toyota and Lexus stakeholders and partners across the Dealer value chain to ensure that our solutions can provide actionable insights towards improving customer loyalty, satisfaction, and outstanding financial performance.

What you bring

• Bachelor’s degree in Computer Science, Business Administration, Management Information Systems or related discipline; OR equivalent work experience.
• Demonstrable experience applying design thinking methods and principles, such as user research, ideation, prototyping, and user testing.
• Able to understand complex, technical concepts and effectively translate them into clear, easy-to-understand terms for a non-technical audience.
• Adept at bridging the gap between technical teams and business stakeholders, ensuring seamless communication and alignment.
• Customer orientation and relationship building - possess the emotional intelligence and intrapersonal skills to form positive relationships, collaborate effectively, and make others feel heard and understood.
• Product Owner experience managing the development and delivery of an enterprise platform.
• Ability to travel predominately throughout NJ, NY, and CT up to 75%.
• This position requires driving. A motor vehicle record that’s acceptable by company standards is required for this position.

Added bonus if you have

• Bilingual – Spanish preferred.

What we’ll bring

During your interview process, our team can fill you in on all the details of our industry-leading benefits and career development opportunities. A few highlights include:

• A work environment built on teamwork, flexibility and respect
• Professional growth and development programs to help advance your career, as well as tuition reimbursement
• Team Member Vehicle Purchase Discount
• Toyota Team Member Lease Vehicle Program (if applicable)
• Comprehensive health care and wellness plans for your entire family
• Flextime and virtual work options (if applicable)
• Toyota 401(k) Savings Plan featuring a company match, as well as an annual retirement contribution from Toyota regardless of whether you contribute
• Paid holidays and paid time off
• Referral services related to prenatal services, adoption, childcare, schools and more
• Flexible spending accounts

Belonging at Toyota

Our success begins and ends with our people. We embrace diverse perspectives and value unique human experiences. Respect for all is our North Star. Toyota is proud to have 10+ different Business Partnering Groups across 100 different North American chapter locations that support team members’ efforts to dream, do and grow without questioning that they belong. As a company that has been one of DiversityInc’s Top 50 Companies for Diversity and a member of The Billion Dollar Roundtable supporting minority and woman-owned suppliers for over 10 years, we are proud to be an equal opportunity employer that celebrates the diversity of the communities where we live and do business.

Applicants for our positions are considered without regard to race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, military or veteran status, or any other characteristics protected by law.

Have a question, need assistance with your application or do you require any special accommodations? Please send an email to talent.acquisition@toyota.com.