Project Manager - Change Management Salesforce/nCino
At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.
This role serves as a liaison between the Salesforce and nCino product teams and the CoE change management team to ensure changes to the platform are introduced to users using best practice change management techniques including training, communications, self-help materials, in-app guidance and user advocacy/engagement. Partners closely with the product team to understand platform capabilities, user base and ongoing changes to the platform. Collaborates with other change liaisons supporting Salesforce, nCino and Precision Lender to ensure continuity, efficiency and effective user experience across the platform. This position will focus on the introduction and ongoing support for Salesforce.
Participates in the identification, design, development and implementation of assigned projects. Assigned projects may be general or systems related in nature. Interfaces with internal and external resources to ensure successful and timely completion in accordance with user needs. Participates in training users and evaluating the project. Manages performance of the project team and evaluates overall team performance.
Additional Responsibilities include:
Collaborate with Salesforce and nCino product teams, including Precision Lender:
Attend design meetings, stand ups, sprint planning, sprint review or identify delegate
Review user stories
Identify change management impacts (training, communication, engagement, self-help resources, in-app guidance, etc.)
Consult with product team on change management impacts, material reviews, and user feedback
Coordinate change management interventions:
Draft Release Notes summary including user impact and benefit
Provide inputs on targeted communications
Update training materials or delegate to support team
Partner with support team on training reviews
Facilitate/demo functionality in various forums
Draft/update self-help resources (Knowledge, Procedures, Job Aids)
Provide inputs to in-app guidance team
Support action planning to address end user feedback with product team
Engage in user advocate activities including monthly forums and quarterly listening sessions
Bachelor's degree, or equivalent work experience
Eight to ten years of experience in project management activities
Extensive knowledge of Salesforce
Excellent verbal and written communication skills
Experience with nCino and Precision Lender
Considerable knowledge of assigned business line or functional area
Demonstrated management and leadership skills
Strong organizational and analytical skills
Advanced knowledge of project management
Ability to identify and resolve exceptions and to analyze data
If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.
Learn how the way we work at U.S. Bank drives meaningful relationships with our customers and collaboration across the company.
Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):
Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
EEO is the Law
U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Applicants can learn more about the company’s status as an equal opportunity employer by viewing the federal KNOW YOUR RIGHTS EEO poster.
U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, US Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401k contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $99,365.00 - $116,900.00 - $128,590.00U.S. Bank will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance.