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Ascent Associate of Client Experience

U.S. Bancorp

U.S. Bancorp

Minneapolis, MN, USA
Posted on Thursday, May 30, 2024

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

This position is a client services administrative representative supporting the Minneapolis Regional Office across all functional areas of the Ascent business including Trust, Banking, and Investments. Working with the various department leads, this role helps to support day-to-day client activities and tasks. As directed, may coordinate document execution with clients directly to support account openings and/or to resolve compliance exceptions. Develops working knowledge of assigned areas and execution of standard departmental procedures.

Works proactively to manage the administrative tasks of each department.

  • Banking – Coordinate account opening documents, branch transactions (deposits, cashiers checks, etc.) and statement support.
  • Investments – Support client meeting prep, investment review books, private capital subscription documents and trade advice management.
  • Family Office Services – Facilitate account opening documents, trust check deposits, tax document requests (K1s & 1099s) and statement set-up.
  • General Office Management – Coordinate the tracking and processing of expense invoices, office supply and materials inventory, maintenance activities (a/v technology, lighting, cleaning, etc.), meeting coordination and logistical prep (scheduling, materials, room set-up, etc.)

Location:

The role offers a hybrid/flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days.

Basic Qualifications:

  • Associate degree, or equivalent work experience
  • Five or more years of administrative support experience in a banking environment

Preferred Skills/Experience:

  • Superior knowledge of departmental operations/policies and bank products/services
  • Excellent interpersonal, verbal and written communication skills
  • Exceptional customer service skills
  • Ability to identify and resolve exceptions and to interpret data
  • Ability to resolve complex problems with minimal guidance
  • Excellent computer skills, especially Microsoft Office applications

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits:

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

  • Healthcare (medical, dental, vision)

  • Basic term and optional term life insurance

  • Short-term and long-term disability

  • Pregnancy disability and parental leave

  • 401(k) and employer-funded retirement plan

  • Paid vacation (from two to five weeks depending on salary grade and tenure)

  • Up to 11 paid holiday opportunities

  • Adoption assistance

  • Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

EEO is the Law

U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Applicants can learn more about the company’s status as an equal opportunity employer by viewing the federal KNOW YOUR RIGHTS EEO poster.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $79,135.00 - $93,100.00 - $102,410.00Job postings typically remain open for approximately 20 days of the posting date listed above, however the job posting may be closed earlier should it be determined the position is no longer required due to business need. Job postings in areas with a high volume of applicants, such as customer service, contact center, and Financial Crimes investigations, remain open for approximately 5 days of the posting listed date.