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Director of Employee Engagement

U.S. Bancorp

U.S. Bancorp

Minneapolis, MN, USA
Posted on Friday, June 7, 2024

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

U.S. Bancorp is the parent company of U.S. Bank National Association, the fifth-largest commercial bank in the United States. We are headquartered in Minneapolis, Minnesota and operate more than 2,000 bank branches in 26 states.

Our team of more than 70,000 employees serve our millions of retail, business, wealth management, payment, commercial and corporate, and investment services customers across the country and around the world. With a diversified mix of business lines generating $23 billion in annual revenue, we are strategically positioned in our industry, reaching $559 billion in assets. This commitment continues to earn a spot on the Ethisphere Institute’s World Most Ethical Companies list and puts U.S. Bank in the top 5% of global companies assessed on the CDP “A” List for climate change action.


We are seeking a Director of Employee Engagement to be responsible for developing and implementing strategies to foster a positive organizational culture that aligns with the company’s mission, values, and goals. This leader will partner with Heads of Human Resources (HR), Talent Consultants, business line leaders, and outside experts to design, develop and implement the corporate wide talent strategy for specific talent programs to achieve key business outcomes. Additionally, this leader will own the development and implementation of the employee survey strategy including culture audit(s) working closely with the current employee engagement vendor and online survey tool, Qualtrics, as well as the HR Data team on insights. The goal of this role is to maximize employee engagement to drive business outcomes.



  • Proven history of leading and/or influencing senior leaders and teams by proven results driven through excellent leadership in action.

  • Collaborate with Sr. leadership to define and articulate the desired organizational culture.

  • Effectively communicate changes and facilitate buy-in from stakeholders


  • Drives excellence by working closely with the HR Leadership Team, peer group, broader organization, and external network to deliver excellence and not afraid to challenge the status quo.

  • Highly collaborative in style, drives results with purpose, speed, and agility, delivering against organization and business specific needs, while championing a broader One U.S. Bank approach.

Data Analytics

  • Ability to interpret data to evaluate the effectiveness of Engagement programs and projects, and act as a solution-oriented leader.

  • Leverage data to assess the effectiveness of Employee Engagement efforts and make data-driven recommendations for improvements.

  • Establish key performance indicators (KPIs) to measure the success of cultural initiatives.

Problem Solving

  • Ability to make sense out of complex situations, recognize needs, anticipate issues, and develop solutions using strong analytical, business knowledge, and financial acumen. Drive outcomes with appropriate levels of governance and controls.

Strategic Thinking & Curiosity

  • Strategic thought leader that proactively responds to changing business needs and objectives, while considering HR implications of business or people related decisions and actions.

  • Stay updated on industry best practices and trends and continuously refine and evolve Employee Engagement strategies based on feedback and results.

Program Management

  • Drive the strategy and execution of our employee survey and engagement programs that aligns to our Talent & Culture, HR, and U.S. Bank strategies and core values.

  • Experience in planning and implement multiple programs to enable the organization and business to achieve its strategic objectives through the development of engagement strategies.


  • Experience in providing work direction, coaching, influencing and guidance to direct reports, other HR professionals and administrative staff, as applicable.

  • Strong verbal and written communication skills, with the ability to effectively build and articulate messages with story-telling technics and detailed points of view.


  • Typically possesses Bachelor's degree, Master’s degree or relevant work experience in large scale organizations

  • Deep understanding of talent and culture principles and practices, including leading employee engagement, culture practices and teams.

  • Vendor management skills, ability to research and glean insights and experience developing and driving engagement activation programs at scale.

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.


Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

  • Healthcare (medical, dental, vision)

  • Basic term and optional term life insurance

  • Short-term and long-term disability

  • Pregnancy disability and parental leave

  • 401(k) and employer-funded retirement plan

  • Paid vacation (from two to five weeks depending on salary grade and tenure)

  • Up to 11 paid holiday opportunities

  • Adoption assistance

  • Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

EEO is the Law

U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Applicants can learn more about the company’s status as an equal opportunity employer by viewing the federal KNOW YOUR RIGHTS EEO poster.


U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $145,180.00 - $170,800.00 - $187,880.00Job postings typically remain open for approximately 20 days of the posting date listed above, however the job posting may be closed earlier should it be determined the position is no longer required due to business need. Job postings in areas with a high volume of applicants, such as customer service, contact center, and Financial Crimes investigations, remain open for approximately 5 days of the posting listed date.