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Virtual Assistant Language Specialist

U.S. Bancorp

U.S. Bancorp

Charlotte, NC, USA
Posted on Tuesday, June 11, 2024

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

Provides technical direction, guidance and support for architectural development that encompasses multiple technology disciplines, platforms and applications. Facilitates creation of architectural blueprints as documentation of design and systems integration. Ensures projects are designed within approved enterprise architectural standards and are implemented successfully. Coordinates communication to management and teams regarding project development, strategy and goals. May function as a Project Leader. Provides direction and mentoring for less experienced staff.

Basic Qualifications

  • Bachelor's degree, or equivalent experience
  • Seven to nine years of experience in a specialized area of technology architectural design process, or
  • Ten or more years of experience across technology disciplines

Preferred Skills/Experience

  • Advanced technical expertise in architectural design, development and implementation with specialization in multiple technology disciplines, platforms and applications
  • Considerable knowledge in system integration and business process modeling
  • Thorough understanding of the enterprise architectural blueprint requirements and the impact on business functions
  • Advanced technical, logical, analytical and problem-solving skills
  • Excellent planning and organizational skills
  • Excellent verbal and written communication skills
  • Ability to lead a project team

Additional Job Description

  • Research, Design, and develop data for language model to support virtual agent IT support conversations using ServiceNow's Virtual Agent intents, entities, and natural language understanding (NLU) capabilities
  • Leverage your expertise in NLP to train language model to provide accurate and contextually relevant responses to user queries with consideration to avoiding conflicts due future expansion of supported products and services
  • Support customer experience requirements, process design, system changes, testing, and analysis while providing technical expertise on all matters related to data modeling, infrastructure optimization, data science techniques, innovation, and NLP development.

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.


Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

  • Healthcare (medical, dental, vision)

  • Basic term and optional term life insurance

  • Short-term and long-term disability

  • Pregnancy disability and parental leave

  • 401(k) and employer-funded retirement plan

  • Paid vacation (from two to five weeks depending on salary grade and tenure)

  • Up to 11 paid holiday opportunities

  • Adoption assistance

  • Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

EEO is the Law

U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Applicants can learn more about the company’s status as an equal opportunity employer by viewing the federal KNOW YOUR RIGHTS EEO poster.


U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $108,375.00 - $127,500.00 - $140,250.00Job postings typically remain open for approximately 20 days of the posting date listed above, however the job posting may be closed earlier should it be determined the position is no longer required due to business need. Job postings in areas with a high volume of applicants, such as customer service, contact center, and Financial Crimes investigations, remain open for approximately 5 days of the posting listed date.