United States - North Carolina

Information Technology (IT)

Group Functions

Your role

UBS Business Solutions US LLC is seeking an Associate Director, Tech Support Specialist in Morrisville, NC.

Are you an innovative thinker? Are you focused on the details, even when under pressure? Do you enjoy delivering enhanced change capabilities across a range of business functions?

We’re looking for an Associate Director, Tech Support Specialist to:

• Ensure quality service for Identity and Access Management (IAM) operations by enforcing quality and customer service standards, analyzing, and resolving technical issues, and recommending system improvements; Conduct technical trainings sessions to the team members to enhance the quality of IAM services from operations perspective.
• As an ACL (Application Cluster Lead), perform external SSO service review on a weekly basis for gap analysis, risk mitigation, and overall service run; Be involved in application security layer planning and recommend the suitable authentication and authorization solutions.
• Plan, manage, and organize the projects by allocating the resources for all solutions under CIAM (Customer Identity and Access Management) from operations perspective; Lead/coordinate all incidents in IAM area in the US region.
• Manage projects and deliverables in IDM in the US region; Plan, manage, and organize the services availability related to Identity Management for activities like Infra-Weekends (Third-party software updates, and patching), BCM (Business Continuity Management) and DC Isolations.
• Be the single point of contact across the globe for risk authentication services with respect to administration and configuration of setting rules, configuring rules engine, device identification, troubleshooting, etc.
• Support identity and access related queries with respect to users, applications, software components.
• This includes restarting and validating data syncs, application instances, manually creating access to users in the event of automation failure, and so on; Manage and perform Software upgrades in lower and production environments for Authentication and Crypto products (Arcot Webfort, CA SSO, Risk Authentication); Hybrid (In-office/Remote).

Qualified Applicants apply through SH-ProfRecruitingcc@ubs.com. Please reference 000976. NO CALLS PLEASE. EOE/M/F/D/V. #LI-DNI

*LI-DNI

Job Reference #

330884BR

City

Raleigh

Job Type

Full Time

Your Career Comeback

We are open to applications from career returners. Find out more about our program on ubs.com/careercomeback.

Your team

Diversity helps us grow, together. That’s why we are committed to fostering and advancing diversity, equity, and inclusion. It strengthens our business and brings value to our clients.

You’ll be working in the GOTO Techology team in Morrisville, NC.

Your expertise

Education & Experience Requirement

• This position requires a Bachelor’s degree or foreign equivalent in Business Administration, Business Management, Computer Science, or a related field of study and eight (8) years of experience in the job offered or as a Programmer Analyst, Computer Application Engineer, Software Engineer, Software Programmer, or a related occupation.

Alternate Education & Experience Requirement

• The employer will alternatively accept a Master’s degree or foreign equivalent in Business Administration, Business Management, Computer Science, or a related field of study and six (6) years of experience in the job offered or as a Programmer Analyst, Computer Application Engineer, Software Engineer, Software Programmer, or a related occupation.

Position requires experience with the following:

• Authentication and Authorization including CyberArk, CA Siteminder, CA Layer 7, CA API Gateway, Strong Authentication, PKI Infra/2FA Credentials using BYOD, SailPoint, API/Webservices, Transmit Security, HashiCorp, Microsoft Azure AZ 500, and Gemalto Confirm Authentication Server (CAS)
• Directory Services and Databases: LDAP, Active Directory, and RDBMS/MS/PostGre SQL; Application Server: Web Logic, Web Sphere 4x, 5x, and Tomcat
• Web Servers: IIS, Apache, Tomcat, and Websphere; Scripting: HTML, Java, Unix Shell, and Perl
• Operating Systems: RedHat Linux, VMWare, UNIX, Solaris, Windows
• Knowledge of networking concepts and configurations including load balancers, GTM, LTM, and Firewalls; Knowledge of ServiceNow ITIL.

About us

UBS is the world’s largest and the only truly global wealth manager. We operate through four business divisions: Global Wealth Management, Personal & Corporate Banking, Asset Management and the Investment Bank. Our global reach and the breadth of our expertise set us apart from our competitors.

We have a presence in all major financial centers in more than 50 countries.

Join us

At UBS, we know that it's our people, with their diverse skills, experiences and backgrounds, who drive our ongoing success. We’re dedicated to our craft and passionate about putting our people first, with new challenges, a supportive team, opportunities to grow and flexible working options when possible. Our inclusive culture brings out the best in our employees, wherever they are on their career journey. And we use artificial intelligence (AI) to work smarter and more efficiently. We also recognize that great work is never done alone. That’s why collaboration is at the heart of everything we do. Because together, we’re more than ourselves.

We’re committed to disability inclusion and if you need reasonable accommodation/adjustments throughout our recruitment process, you can always contact us.

Disclaimer / Policy statements

UBS is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce.