India

Information Technology (IT)

Group Functions

Your role

Do you want to drive the engineering excellence of UBS products in alignment with our digital principles and technology strategy? Are you an ambassador of the new ways of working and culture? Do you enjoy creating an environment where pods dare to and feel encouraged to take responsibility for their own mission?
At UBS, we re-imagine the way we work, the way we connect with each other – our colleagues, clients and partners – and the way we deliver value. Being agile will make us more responsive, more adaptable, and ultimately more innovative.
We’re looking for a Crew Technical Lead for the Wealth Management Americas Contact Center Program to:
• Own together with the Crew Product Lead the overall quality of the crew’s products aimed at utilizing Artificial Intelligence to handle non-complex client inquiries and provide basic information. This includes operational health, client and internal user satisfaction, and the delivery of valuable outcomes
• Formulate the crew's long-term vision, mission, strategy and quarterly objectives and key results as well as representing the crew in the quarterly business review
• Lead the crew in agile practices, empowering and developing crew members, and striving for continuous improvement whilst making space for learning and innovation
• Ensure best-in-class technical delivery of a family of products enabling excellent client journeys throughout their lifecycle
• Manage stakeholders and take ownership of technical escalations, working to resolve issues, remove impediments and make the necessary technical improvements.
• Line manage the Contact Center chapter leads, partner closely with the Crew Product Lead, architects and control functions and collaborates across streams and divisions.

Job Reference #

327415BR

City

Pune

Job Type

Full Time

Your team

In our agile operating model, Crews are aligned to larger products and services fulfilling client needs and encompass multiple autonomous Pods. You’ll be working in the Field and Operational Platforms team in the US focusing on partnering with our Global Wealth teams to appoint independently working agentic-chat / videobots.

Your expertise

• Strong technology leadership skills as well as several years of experience with a significant budget and people management responsibility
• Outstanding leadership skills promoting a diverse, inclusive and motivating environment for employees with autonomy to deliver, mastery of skills and purposeful work
• Knowledgeable on information security, technology risks, operational resilience and automation, ensuring our technology meets non-functional requirements and complies with expected standards
• Up to date with emerging technologies, Artificial Intelligence, data integration, data mesh technologies, open source, open standards and new practices, recognizing and realizing opportunities to enhance our technical approach
• Ability to drive change across the organization and influence key stakeholders

About us

UBS is the world’s largest and the only truly global wealth manager. We operate through four business divisions: Global Wealth Management, Personal & Corporate Banking, Asset Management and the Investment Bank. Our global reach and the breadth of our expertise set us apart from our competitors.

We have a presence in all major financial centers in more than 50 countries.

Join us

At UBS, we know that it's our people, with their diverse skills, experiences and backgrounds, who drive our ongoing success. We’re dedicated to our craft and passionate about putting our people first, with new challenges, a supportive team, opportunities to grow and flexible working options when possible. Our inclusive culture brings out the best in our employees, wherever they are on their career journey. And we use artificial intelligence (AI) to work smarter and more efficiently. We also recognize that great work is never done alone. That’s why collaboration is at the heart of everything we do. Because together, we’re more than ourselves.

We’re committed to disability inclusion and if you need reasonable accommodation/adjustments throughout our recruitment process, you can always contact us.

Disclaimer / Policy statements

UBS is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce.