United States - Tennessee

Information Technology (IT)

Group Functions

Your role

UBS Business Solutions US LLC is seeking an Associate Director, Tech Support Analyst in Nashville, TN.

Are you an innovative thinker? Are you focused on the details, even when under pressure? Do you enjoy delivering enhanced change capabilities across a range of business functions?

We’re looking for an Associate Director, Tech Support Analyst to:

• Ensure workflows, processes, tooling, and applications meet the highest production quality standards. Contribute ITIL production expertise to the onboarding of existing and new IT products and services.
• Define workarounds for known errors and initiate process improvements. Support big data applications that will eventually migrate to Azure.
• Assist in planning BCP, patching and other infrastructure related projects and contribute to automating manual processes. Identify root causes and ensure issues do not reoccur.
• Can work hybrid (In-office/remote).

Qualified Applicants apply through SH-ProfRecruitingcc@ubs.com. Please reference 002976. NO CALLS PLEASE. EOE/M/F/D/V. #LI-DNI

Job Reference #

333231BR

City

Nashville

Job Type

Full Time

Your Career Comeback

We are open to applications from career returners. Find out more about our program on ubs.com/careercomeback.

Your team

Diversity helps us grow, together. That’s why we are committed to fostering and advancing diversity, equity, and inclusion. It strengthens our business and brings value to our clients.

You’ll be working in the Tech Support team in Nashville, TN.

Your expertise

Education & Experience Requirement
• This position requires a Bachelor's degree or foreign equivalent in Electronic Engineering, Computer Science, or related field of study plus seven (7) years of experience in the job offered or as a Technology Lead, or related occupation.

Position requires experience with the following:
• Informatica; Automation Anywhere; IPcenter; ServiceNow; Confluence; Airflow
• monitoring solutions on Netcool, AppDynamics, and Splunk
• diagnosing and resolving application issues; performing root cause analysis
• automating key activities and manual processes using Oracle, Autosys, and Shell Scripting

About us

UBS is a leading and truly global wealth manager and the leading universal bank in Switzerland. We also provide diversified asset management solutions and focused investment banking capabilities. Headquartered in Zurich, Switzerland, UBS is present in more than 50 markets around the globe.
We know that great work is never done alone. That’s why we place collaboration at the heart of everything we do. Because together, we’re more than ourselves. Want to find out more? Visit ubs.com/careers.

Salary information

The expected salary range for this role is $104,998 based on factors including, but not limited to, experience, qualifications, education, location and skill level. Please see «Your role» section for detailed salary information.

Join us

At UBS, we know that it's our people, with their diverse skills, experiences and backgrounds, who drive our ongoing success. We’re dedicated to our craft and passionate about putting our people first, with new challenges, a supportive team, opportunities to grow and flexible working options when possible. Our inclusive culture brings out the best in our employees, wherever they are on their career journey. And we use artificial intelligence (AI) to work smarter and more efficiently. We also recognize that great work is never done alone. That’s why collaboration is at the heart of everything we do. Because together, we’re more than ourselves.
We’re committed to disability inclusion and if you need reasonable accommodation/adjustments throughout our recruitment process, you can always contact us.

Disclaimer / Policy statements

UBS is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce.