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Senior Engineer - ServiceNow

United Airlines

United Airlines

Bengaluru, Karnataka, India
Posted on Oct 27, 2025
Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network.

Come join us to create what’s next. Let’s define tomorrow, together.

Description

Sr. Engineer – ServiceNow will be focusing on Governance, Risk, and Compliance (GRC) implementation. This role will work with Senior Architect, responsible for analyzing, developing, and improving required workflows and control validation processes within ServiceNow GRC to ensure the compliance of security requirements across our organization.

Job overview and responsibilities

  • Design, develop and validate/test GRC workflows within ServiceNow IRM modules to meet functional requirements from stakeholders
  • Provide technical support and troubleshooting for GRC-related issues in ServiceNow IRM
  • Support ServiceNow IRM platform updates and operations
  • Develop documentation and training materials to support the GRC functional teams using ServiceNow IRM
  • Develop Integrations between ServiceNow and other systems to enable automated evidence collection and risk analysis
  • Ensure ServiceNow IRM compliance with security requirements and industry standards

This position is offered on local terms and conditions. Expatriate assignments and sponsorship for employment visas, even on a time-limited visa status, will not be awarded. This position is for United Airlines Business Services Pvt. Ltd - a wholly owned subsidiary of United Airlines Inc.

Qualifications

What’s needed to succeed (Minimum Qualifications):

  • Bachelor's Degree
  • 4 years of experience in secure application development.
  • 3 years of hands-on experience implementing business processes in ServiceNow
  • 3 years of IRM/GRC development experiences in ServiceNow.
  • Expert in JavaScript, AngularJS, and API integration
  • Strong ability to communicate complex technical concepts to both technical and non-technical stakeholders
  • Strong analytical skills with the ability to identify solutions and drive for solution implementation.
  • Ability to work independently and self-motivate
  • Working knowledge of security control frameworks such as NIST 800-53, SSDF, ISO 27001, PCI DSS, and OWASP
  • Excellent team player, engaging, and proactively identify opportunities to improve process and drive for delivery

What will help you propel from the pack (Preferred Qualifications):

  • Master's degree in computer science, IT, Information System, Cybersecurity
  • 4+ years of experience in secure application development or vulnerability remediation
  • 4+ years of hands-on experience implementing business processes in ServiceNow
  • 4+ years of IRM/GRC development experiences in ServiceNow

  • ServiceNow certifications (e.g., Certified Implementation Specialist – Risk and Compliance)
  • CISSP, CSSLP, CTPRP, CISM, or CRISC