As the face of our customer, here’s what you will do:

Whether our customers are traveling for business or pleasure, you are the professional in the airport that crafts important connections and encourages an environment where everyone feels welcome, valued, and respected. You will be interacting with our domestic and international customers in our lobbies and at gates, helping them with ticketing, baggage, greeting customers as they start and end their journey and doing it with a smile. You will provide friendly, professional, confident, and insightful service to help resolve customer travel issues and make their experience memorable.

Job overview and responsibilities:

We are currently seeking dynamic and highly motivated individuals to join our frontline team.

As a Customer Service Representative, you will perform a variety of airport operation duties according to US government, local government, and company regulations safely and securely at the Hong Kong International Airport including but not limited to:

• Assisting customers with schedules
• Making reservations during irregular operations
• Assisting customers at the airport lobby for check-in or the use of a self-check-in kiosk
• Assisting customers at gate boarding process and monitoring hand-carry per FAA mandate
• Assisting customers with baggage at the lobby counter & handle delayed baggage issues
• Assisting arrival customers with a special service request or connection flight
• Perform aircraft weight & balance calculations, crew, dispatching, passenger/ ramp planning & related station operations control

Working Schedule: The candidate should be able to work at least 8 hours per day, 5 days per week, on a rotating shift including Saturday, Sunday, and public holidays. Work shifts will be subject to operational needs.

This position is offered on local terms and conditions. Expatriate assignments and sponsorship for employment visas, even on a time-limited visa status, will not be awarded.

Unless subject to a collective bargaining agreement in the country to which an employee is being transferred; the employee retains their original date of employment and company seniority in the new country. Upon transfer, the employee is removed from payroll and benefits in former country and appropriately placed in the salary range and payroll / benefits systems of the new country.

Human Resources will assist with the terms and conditions of employment in light of labor agreements, collective agreements, country work rules and labor laws. In the new country, the employee is reinstated using the same employee id, date of employment and company seniority dates.

Minimum Qualifications:

• Diploma holder or above
• At least one year’s experience in customer orientated work
• Excellent communication skills
• Must be flexible to work varying shifts, available 7 days a week/24 hours a day, including holidays and weekends, to deal with any operational and/or unforeseen situations
• Must be legally authorized to work in Hong Kong for any employer without sponsorship
• Must adhere to all operational, safety, service, and efficiencies standards
• Must be fluent in English, Mandarin and Cantonese (written and spoken)
• Successful completion of interview required to meet job qualification
• Reliable, punctual attendance is an essential function of the position

Preferred Qualifications:

• Knowledge and experience in passenger check-in and/or ramp operations is an added advantage