Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network.

Come join us to create what’s next. Let’s define tomorrow, together.

Description

United's Digital Technology team is comprised of many talented individuals all working together with cutting-edge technology to build the best airline in the history of aviation. Our team designs, develops and maintains massively scaling technology solutions brought to life with innovative architectures, data analytics, and digital solutions.

Job overview and responsibilities

This role will be responsible overall definition of strategy and roadmap working with business partners. This role will also be responsible for supporting AO and Contact Center projects and Roadmap in all planning, execution and delivery efforts. Possesses subject matter expertise in the domain and has technical understanding of the domain's systems, capabilities, and respective technologies.

• Translates high level requirements into detailed level user stories to be consumed by the development pods in each sprint, while ensuring stories and features are added iteratively to the product to add overall value
• Facilitates meetings and presentations to ensure alignment on project scope, requirements, and impact analysis findings
• Facilitates agile ceremonies such as kick off, iteration, estimation sessions and help to keep team up to date with changes in priorities and to be available to answer questions quickly
• Collaborate with Dev, QA, UX and other stake holders to ensure deliverables meet customer expectations
• Drives knowledge base initiatives such Training programs, as documentation of knowledge articles and end user training
• Drives efforts for production incident identification, workaround, and remediation

This position is offered on local terms and conditions. Expatriate assignments and sponsorship for employment visas, even on a time-limited visa status, will not be awarded.

Unless subject to a collective bargaining agreement in the country to which an employee is being transferred; the employee retains their original date of employment and company seniority in the new country. Upon transfer, the employee is removed from payroll and benefits in former country and appropriately placed in the salary range and payroll / benefits systems of the new country.

Human Resources will assist with the terms and conditions of employment in light of labor agreements, collective agreements, country work rules and labor laws. In the new country, the employee is reinstated using the same employee id, date of employment and company seniority dates.

Qualifications

What’s needed to succeed (Minimum Qualifications):

• Bachelor's degree
• 8+ years of Industry experience as Business analyst
• Excellent communicator with outstanding analytical skills in order to collaborate with business users, technology teams and leadership in an Agile environment
• Strong problem-solving, listening, written and verbal communication and decision-making skills
• Domain expertise and relevant experience in Airport operations and contact center technology project implementation is preferred
• Demonstrated use of Microsoft Project, Microsoft Word, Microsoft Excel, Microsoft Word, Visio, and PPM
• Must be legally authorized to work in India for any employer without sponsorship
• Must be fluent in English and Hindi (written and spoken)
• Successful completion of interview required to meet job qualification
• Reliable, punctual attendance is an essential function of the position

What will help you propel from the pack (Preferred Qualifications):

• Master's degree
• 3+ Agile/Scrum experience
• Detailed knowledge of airline information systems
• Understanding broad principles of airline management
• Desire to dedicate time and energy to accomplish goals, tasks, assignments, doing what it takes to get things done
• Acts as valued partner to the business, develops relationships with the customer, deals honestly and effectively with business partners, is seen in a positive light by the business/customer