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Description

At United, we have some of the best aircraft in the world. Our Technical Operations team is full of aircraft maintenance technicians, engineers, planners, ground equipment and facilities professionals, and supply chain teams that help make sure they’re well taken care of and ready to get our customers to their desired destinations. If you’re ready to work on our planes, join our Tech Ops experts and help keep our fleet in tip-top shape.

Job overview and responsibilities

The Assistant Manager of Aircraft Maintenance Operations is responsible for the oversight of daily operations (operational, administrative, and technical areas) to ensure the highest level of product delivery and ensuring compliance with applicable FAA requirements and Company guidelines. They are responsible for supervising and coordinating all maintenance activities on a shift/s at an assigned location/s. In addition, the are expected to coach and develop supervisors and frontline employees and role modeling of United’s Leadership expectations and Core 4 (safe, caring, dependable, efficient).

• Oversight of daily operations, supervise and coordinate all maintenance functions on shift at the assigned location, ensuring these activities are performed safely, in compliance with all established Company, Regulatory and Manufacturers procedures, and meets scheduled commitments
• Execute against station performance goals and objectives aligning with divisional and company goals
• Ensure regulatory compliance of Technical Operations activities to achieve maximum productivity and cost control
• Track and analyze department performance
• Identify issues and engage in structured problem-solving to assist front-line co-workers in accomplishing work
• Actively involved in next shift preparation and the success of the station plan
• Backfill for shift manager when needed
• Set expectations regarding performance standards for supervisors and technicians and gain their commitment under Company guidelines and CBA (if applicable)
• Lead by example, acknowledge and take responsibility for personal and team performance
• Provide meaningful feedback, coaching current and new supervisors to improve overall skills and proficiencies
• Actively recognize your team or individual’s performance by using UA recognition tools (i.e. Bravo, UA100)
• Facilitate in-person training and/or presentations as required
• Consistently involved in station projects and/or extra activities to improve, meet or exceed departmental goals
• Organize /track projects to maximize change management and increase successful implementation
• Provide supervisors and technicians with guidance, leadership, direction, coaching, feedback, and recognition as appropriate
• Set expectations regarding performance standards for supervisors and technicians, gain their commitment under Company guidelines and CBA (if applicable)
• Assist with career action planning, goal setting and employee development including but not limited to assisting Manager/Director (if applicable) with mid-year & end-year performance reviews of Supervisors
• Support investigations (as appropriate) into performance, safety, complaints, and other work-related issues
• Maintain regular and prompt communication, including attending local meetings, town halls, RAP sessions, e-mail/voicemail follow-up, and incident reports
• Active participant in the Safety Action Team
• Oversee the safety and security of aircraft and operations to ensure compliance with Technical Operations activities Identify issues and engage in structured problem-solving to assist front-line co-workers in accomplishing work

Qualifications

What’s needed to succeed (Minimum Qualifications):

• Bachelor's degree or 4 years of relevant work experience in Electronic, mechanical, or related field
• FAA Airframe & Powerplant License required
• Must be legally authorized to work in the United States for any employer without sponsorship
• Minimum two years’ experience in a Supervisory role
• Knowledge of Technical Operations policies and procedures
• Extensive knowledge of aircraft maintenance operations and applicable FAA regulations, where applicable
• Valid driver's license
• Must be legally authorized to work in the United States for any employer without sponsorship
• Successful completion of interview required to meet job qualification
• Reliable, punctual attendance is an essential function of the position

What will help you propel from the pack (Preferred Qualifications):

• Lean Six Sigma Certified Green Belt or Black Belt
• FCC General Radio Telephone License
• Experience supervising a unionized workforce in Technical Operations division
• Proficient in scheduling, eTA and performance management system to support front line employees, and colleagues
• Strong written and oral communication
• Strong skills in conflict resolution and decision-making
• Proficient in appropriate work group and office productivity software
• Principles of project management

The base pay range for this role is $127,304.62 to $155,594.53.
The base salary range/hourly rate listed is dependent on job-related, factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards.

You may be eligible for the following competitive benefits: medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges.

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@united.com to request accommodation.