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Description

At United, we fly into airports around the entire world. And we need a whole team of people to keep things running in tip-top shape! From the exceptional service at the check-in counter to the departure gate, and even behind the scenes making sure your checked bags arrive with you, our Airport Operations team keeps operations at our airports running smoothly every single day.

Job overview and responsibilities

This role is responsible for providing resource planning and staffing dependability oversight across the Hubs and Network Operations Control (NOC), ensuring that all Resource Planning, Staffing modeling, and Employee Dependability, are in line with the company’s established standards. As the direct manager of cross-functional employees within the Business Office, this role is responsible for ensuring that internal processes run efficiently, accurately, and in alignment with company standards. The supervisor acts as both a leader and coach, providing direction, development, and performance oversight to team members. Success in this position requires strong organizational skills, an operational mindset, and a commitment to supporting business needs across multiple departments. Lead and manage the Business Office team responsible for Resource Planning, Staffing Modeling and Employee Dependability including analyses/reporting, & journal entry

• Oversees integrated business functions including labor resource planning and employee dependability, ensuring accuracy, compliance, and operational continuity.
• Acts as a central liaison between Business Office operations and cross-functional stakeholders to resolve issues and support business needs.
• Drive continuous improvement through process evaluation and implementation of best practices.
• Ensure compliance with company policies, procedures, and regulations across all business office functions.
• Management of direct reports/dotted line reports, comms, reviews, knowledge skills and abilities sharing/development, coaching, etc.
• Develop, implement, and maintain standardized process to ensure consistency and accuracy
• Analyze trends in staffing utilization, overtime, and shift coverage to identify optimization and process improvement opportunities.
  
  

This position is offered on local terms and conditions. Expatriate assignments and sponsorship for employment visas, even on a time-limited visa status, will not be awarded. This position is for United Airlines Business Services Pvt. Ltd - a wholly owned subsidiary of United Airlines Inc.

Qualifications

What’s needed to succeed (Minimum Qualifications):

• Bachelor's degree
• 4+ years of experience in an Analytics, Resource Planning, Forecasting Modeling, Staffing Dependability, or data science related area of study
• Excellent written and verbal communication and presentation skills to all employee levels
• Strong skills in MS Office tools - Excel, Power point and PowerBi
• Strong organizational and time management skills
• Strong data analysis and problem solving skills.
• Ability to learn what a business team does, then design a data/technology solution that connects business processes with quantifiable outcomes
• Automate existing manual reports and processes to improve operational throughput
• Provide leadership to the direct reports to ensure accomplishment of goals set by the management team.
• Strong project management skills
• Strong organizational and time management skills
• Strong presence and the ability to lead multiple projects simultaneously with focus on results
• Provide leadership to the direct reports to ensure accomplishment of goals set by the management team
  

What will help you propel from the pack (Preferred Qualifications):

• Master's degree
• Familiarity with writing complex queries and procedures using both traditional and modern technologies/languages (i.e. SQL, VBA, Python, Spark, etc.)

• Build predictive models and analyze results for dissemination of insights to United leadership Ability to build consensus and relationships across the organization.