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Description

At United, we fly into airports around the entire world. And we need a whole team of people to keep things running in tip-top shape! From the exceptional service at the check-in counter to the departure gate, and even behind the scenes making sure your checked bags arrive with you, our Airport Operations team keeps operations at our airports running smoothly every single day.

Job overview and responsibilities

The Senior Manager – Station Operations Center leads daily operations for the station operations center (SOC) and is responsible for overseeing the day-to-day performance of the SOC/Move Team. They also are responsible for strategic planning involving stakeholders across multiple organizations and entities.
1. Act as the lead duty manager overseeing the daily SOC operation and managers, including station performance, planning, and
communication and execution.
2. Own and manage a portfolio of cross-departmental operational improvement projects for the hub operation
3. Represent the Hub with the airport, TSA, CBP, and FAA in order to collaboratively solve operational challenges
4. Coordinate with operational support teams at CSC, including network planning and CIEO, to execute operational planning
and improvement initiatives
5. Interface with Network Ops Center (NOC) on all strategic/operational/tactical issues that affect the operation

• Coordinate station future flight planning activities collaborating with Network Planning, Government Agencies and Local Stakeholders to ensure all airport departments have the information to prepare and make necessary adjustments to support changes to future flight schedules and operations
• This includes close coordination on Network schedules are gated, use of assigned gates, management of growth and ensuring airport infrastructure supports successful execution of planned schedules
• Foresee future challenges and communicate the course of action necessary in a core4 fashion to achieve both station and enterprise success
• This includes future growth and expansion planning
• Maintain, analyze, and communicate operational performance metrics as they relate to quality customer service, market focus, DOT performance and strategic initiatives Manage station analyst (L5) and products
• Partner with NOC to address system and local issues that have a significant impact to safety, security, employees, customer and baggage handling, aircraft scheduling, facility, and field conditions
• Oversee resolution of all operational critical issues involving any department, service provider and/or governmental agency; escalate operational critical issues to senior leadership
• Manage IRROPs strategic planning and funnel ops critical communication to station senior leadership across all divisions
• Manage staffing for Operations Managers (L4) and Assistant Managers (L5) and provide performance leadership and guidance to the SOC team and Hub organization

Qualifications

What’s needed to succeed (Minimum Qualifications):

• Bachelor’s degree in Business, Project Management or Airline Operations or 4 years of relevant work experience
• 5+ years of experience in a strategic operational role required (Airline/Airport related Preferred)
• 3+ years of leadership experience with projects and influencing senior level management and key stakeholders
• Proven track record for decisive action backed by strategic planning, continuous improvement, analytical thinking, goal-directed leadership and service-oriented performance
• Ability to work in a time constrained, very high-pressure environment
• Excellent communication, analytical and IRROPs management skills
• Excellent command of software systems that interface with System operations, gating, and ramp/customer service
• Must be legally authorized to work in the United States for any employer without sponsorship
• Successful completion of interview required to meet job qualification
• Reliable, punctual attendance is an essential function of the position

What will help you propel from the pack (Preferred Qualifications):

• Master's degree

Job Posting End Date: 03/25/2026

The base pay range for this role is $127,870.00 to $166,492.00.
The base salary range/hourly rate listed is dependent on job-related, factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards.

You may be eligible for the following competitive benefits: medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges.

United Airlines is an Equal Opportunity Employer. We recruit, employ, train, compensate, and promote without regard to race, color, religion, national origin, gender identity, sexual orientation, disability, age, veteran status, or any other protected category under applicable law. We provide reasonable accommodations for applicants and employees with disabilities. To request an accommodation, contact JobAccommodations@united.com