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Description

Why Inflight Services?

Our customers choose United because of our dedication to safety and passion for service. United's Inflight Services team is made up of diverse, driven individuals working together to Connect People and Unite the World. From operational leadership and crew planning to safety and service procedures, our Inflight Services team provides the innovative approaches, tools, training and guidance needed for our flight attendants to deliver the best possible customer experience, and aid in our mission to become the best airline in the history of aviation.

Job overview and responsibilities

• Directs the activity of flight attendant scheduling at the system Operations Control Center in Arlington Heights, IL
• Oversee and manage all aspects of the Inflight Crew Scheduling functions
• Responsible for the planning and control of all crew scheduling functions in a 24/7, 365-day-a-year operation
• Coordinates and communicates with other operating groups within the NOC
• Ensures contractual interpretations and scheduling practices are administered consistently and cost effectively
• Administers policies, systems, cost management, staffing and business procedures consistent with company and government regulations and flight attendant union agreements
• Monitors performance against forecast and initiates action to control adverse trends
• Functions as a liaison with bases and other departments with the NOC, fostering open communication and modeling teamwork through cross-functional working relationships
• Maintains productive relationships with the flight attendant union representatives, and gains clarity on agreements to provide long term solutions to problems
• Leads a team of scheduling shift supervisors, senior schedulers and schedulers
• Develops employees and encourages positive employee engagement

Qualifications

What’s needed to succeed (Minimum Qualifications):

• Bachelor's or equivalent years of experience
• 3– 5 years operational management
• 3– 5 years of aviation-related Scheduling Operations experience
• Must be able to work in an operational environment that operates 24/7 year-round
• Ability to create and execute strategies
• Strong verbal communication skills
• Word, Excel and PowerPoint
• Read and write in English
• Must be legally authorized to work in the United States for any employer without sponsorship
• Successful completion of interview required to meet job qualification
• Reliable, punctual attendance is an essential function of the position
  

What will help you propel from the pack (Preferred Qualifications):

• B.A.
• Crew Scheduling and supervisory experience
• Microsoft Office experience
• Presentation skills

This job is posted March 6 through March 20, 2026.

The base pay range for this role is $102,220.00 to $133,194.00.
The base salary range/hourly rate listed is dependent on job-related, factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards.

You may be eligible for the following competitive benefits: medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges.

United Airlines is an Equal Opportunity Employer. We recruit, employ, train, compensate, and promote without regard to race, color, religion, national origin, gender identity, sexual orientation, disability, age, veteran status, or any other protected category under applicable law. We provide reasonable accommodations for applicants and employees with disabilities. To request an accommodation, contact JobAccommodations@united.com