Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network.

Come join us to create what’s next. Let’s define tomorrow, together.

Description

As the face of our customer, here’s what you will do:

Whether our customers are traveling for business or pleasure, you are the professional in the airport that crafts important connections and encourages an environment where everyone feels welcome, valued, and respected. You will be interacting with our domestic and international customers in our lobbies and at gates, helping them with ticketing, baggage, greeting customers as they start and end their journey and doing it with a smile. You will provide friendly, professional, confident, and insightful service to help resolve customer travel issues and make their experience memorable.

Key responsibilities:

• Provide assistance to the traveling public by performing various customer service duties in the airport terminal
• Prepares tickets, determines fares and routing to ensure passenger's travel needs are met
• Responsible for daily cash and credit card sales
• Handle reservations and Mileage Plus inquiries
• Receive and direct incoming calls, greet and direct customers, tag and handle bags
• Required to staff ticket counter, boarding gates, and baggage claim area
• Security Screen baggage and passengers
• Assist with cabin inspections and cleaning, lavatory services
• Perform other duties as directed by station management to provide customer service support

This position is offered on local terms and conditions. Expatriate assignments and sponsorship for employment visas, even on a time-limited visa status, will not be awarded.

Qualifications

Minimum Qualifications

• High school diploma/GED or equivalent
• Fluent in English (written and spoken)
• Must be able to type at least 20 wpm
• Must possess excellent customer service skills
• Must be able to work in a fast-paced environment
• Must be flexible to work any shift assigned within a 24 hour/day, 7 day/week operation including weekends, holidays and overtime as needed. Hours can include late nights and early mornings
• Must be willing to work outside in all weather conditions (e.g., rain, heat, humidity) and in baggage areas that are open to the outside weather conditions
• Must be willing to work in extreme weather conditions for extended periods of time
• Must be willing to work where there will be exposure to high noise levels
• Must be willing to work in a high-pressure, safety-sensitive, deadline driven environment
• Must be willing and able to travel to U.S. for training
• Must be able to clear a background Check
• Must be eligible to obtain and maintain credentials necessary for the position. Position-specific clearances include but are not limited to FAA, TSA, AND Port Authority and US Customs
• Must be legally authorized to work in the Federated States of Micronesia for any employer without sponsorship
• Successful completion of interview required to meet job qualification
• Reliable, punctual attendance is an essential function of the position