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Description

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Customer Strategy & Innovation

One of United’s newest departments, Customer Strategy & Innovation, handles premium services, ground experience, program management, customer analytics and insights, customer service innovation, and more.

Job overview and responsibilities

• The team is currently looking for a well-rounded individual who has a passion for data and analytics. The role requires supporting the team by gathering data, conducting analyses, verifying reports and assist in ad-hoc decision support. Excellent time management, strong analytical capabilities and communication skills are keys to success in this role.

• Extract and analyze data from relational databases and reporting systems

• Proactively identify problems and opportunities and perform root cause analysis/diagnosis leading to business impact. Identify issues, create hypotheses, and translate data into meaningful insights; present recommendations to key decision makers

• Responsible for the development and maintenance of reports, analyses, dashboards to drive key business decisions

• Build predictive models and analyze results for dissemination of insights to leadership of the numerous operations groups at United

• Prepare presentations that summarize data and help facilitate decision-making for business partners and senior leadership team

This position is offered on local terms and conditions. Expatriate assignments and sponsorship for employment visas, even on a time-limited visa status, will not be awarded.

Qualifications

What’s needed to succeed (Minimum Qualifications):

• Currently pursuing or recently completed a Bachelor’s or Master’s degree in Engineering, Statistics, Mathematics, Economics, Computer Science, or a related field
• Strong interest in data analytics and problem-solving
• Basic proficiency in Microsoft Excel and PowerPoint
• Familiarity with SQL for querying and manipulating data (experience with Teradata, MS SQL Server, or Databricks is a plus)
• Exposure to at least one programming language for analysis – Python preferred
• Awareness or prior experience with data visualization tools such as Power BI, Tableau, or Spotfire
• Strong attention to detail, analytical thinking, and a willingness to learn continuously
• Ability to manage multiple tasks and deliver in a fast-paced environment
• Good communication skills – written and spoken English
• Must be legally authorized to work in India for any employer without sponsorship
• Reliable and punctual attendance is expected throughout the internship