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Description

Why Inflight Services?

Our customers choose United because of our dedication to safety and passion for service. United's Inflight Services team is made up of diverse, driven individuals working together to Connect People and Unite the World. From operational leadership and crew planning to safety and service procedures, our Inflight Services team provides the innovative approaches, tools, training and guidance needed for our flight attendants to deliver the best possible customer experience, and aid in our mission to become the best airline in the history of aviation.

Job overview and responsibilities

The Inflight Crew Scheduling department includes Crew Schedulers and the flight attendants we operationally schedule. Providing contractual compliance and efficient procedures for Crew Scheduling.

• Assists with coordinating the activity of Inflight crew schedulers in day(s) leading up to irregular events (Weather, system outages, etc). Responsibilities include participation in scheduler team selection and role assignments, briefing the team on situation, mission, and execution, and creating reporting for the
• IRROPs Manager to incorporate into team communications
• Monitors key tools and metrics (Volare, uCrew, phone/chat systems) for high-risk flights and peak wait periods and redistributes staffing during irregular events and recovery period
• Operates recovery tools (i.e. Crew Solver, etc) and makes operational recommendations
• Facilitates internal department process improvement/intake sessions focused on IRROPs
• Refines departmental IRROP tool parameters and trains schedulers on IRROP processes during recurrent and New Hire modules

Qualifications

What’s needed to succeed (Minimum Qualifications):

• Bachelor's degree or 4 years of relevant work experience
• 1 - 2 years Scheduling Operations experience
• 1 - 2 years operational management
• Knowledge of FARs, crew collective bargaining agreements, policies & procedures
• Process implementation and training for front line employees
• Strong written and verbal communication skills
• Adaptability to changing business environment
• Ability to identify opportunities, motivate and drive consistency
• Build and maintain positive relationships with front line employees and stakeholders
• Read and write in English
• Microsoft Office experience
• Must be legally authorized to work in the United States for any employer without sponsorship
• Successful completion of interview required to meet job qualification
• Reliable, punctual attendance is an essential function of the position

What will help you propel from the pack (Preferred Qualifications):

• Good presentation skills
• Ability to interact with all levels of management
• Experience in training delivery tools
• Experience in operational tools (i.e. Volare, uCrew, Crew Solver, etc)

This position is posted from March 16 through March 23, 2026.

The base pay range for this role is $81,795.00 to $106,602.00.
The base salary range/hourly rate listed is dependent on job-related, factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards.

You may be eligible for the following competitive benefits: medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges.

United Airlines is an Equal Opportunity Employer. We recruit, employ, train, compensate, and promote without regard to race, color, religion, national origin, gender identity, sexual orientation, disability, age, veteran status, or any other protected category under applicable law. We provide reasonable accommodations for applicants and employees with disabilities. To request an accommodation, contact JobAccommodations@united.com