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Description

At United, we have some of the best aircraft in the world. Our Technical Operations team is full of aircraft maintenance technicians, engineers, planners, ground equipment and facilities professionals, and supply chain teams that help make sure they’re well taken care of and ready to get our customers to their desired destinations. If you’re ready to work on our planes, join our Tech Ops experts and help keep our fleet in tip-top shape.

Job overview and responsibilities

The Senior Staff Representative will perform a daily review of all interior discrepancies identified by internal and external customers, ensure all discrepancies identified are properly documented and scheduled for corrective action in a timely manner. Each interior deferral is reviewed to ensure required materials as well as man-power requirements are accurate. Deferrals requiring materials not set up or in stock are forwarded to AOG (Aircraft on the ground) and Inventory Performance to ensure timely purchase. Review commonly seen discrepancies and coordinate with Inventory Performance to set up and allocate required materials to avoid future deferrals. Team updates log pages that require troubleshooting to include reference data and instructions to aid technicians accomplishing repairs. Team reviews changes to current aircraft configurations to ensure materials are set up and allocated to support the repair of these added items. Performs daily interior condition and workability reporting to ensure cabin maintenance is performed as scheduled and open discrepancies on aircraft are corrected promptly. In addition, you will track chronic items that plague the interior condition and on time performance, works with Engineering and manufactures to find solutions. Answer complaints from United Voices and review audits from the cabin audit team, opens log page deferrals for items identified by these groups and schedule them for correction in a timely manner.

• Reviews and tracks all open interior deferrals and ensures materials are available for the corrective action, updates interior deferrals with trouble shooting, reference data, man-power requirements and materials which will aid in the timely closing of each discrepancy
• Schedules deferrals showing material availability in a station and notifies local field planning and station maintenance of these scheduled deferrals
• Monitors all deferrals requiring materials which have not been set up or are not in stock
• Works with AOG and Stores Logistics team to order and move materials to stations where work can be performed
• Works with Inventory Performance to ensure locations are allocated the parts to support assigned fleets
• Alerts Inventory Performance of new material requirements such as new aircraft and changes to current aircraft to ensure materials are set up and allocated to support the repair of these new items
• Reviews all INT deferrals daily to ensure they have been deferred under the proper deferral type
• Works with TOMC (Technical Operations Maintenance Control) to correct discrepant deferrals
• Monitors other cabin appearance deferral (HCK, CLN,) types to ensure discrepancies deferred under these codes are worked as well
• Tracks chronic discrepancies which are causing delays or degraded appearance on the fleet and create an action plan to address
• Work with Engineering and Maintenance Programs to adjust in the maintenance program or provide product improvements to the problem area
• Work with inventory planning to ensure materials are ordered to support new installations and allocated to correct stations
• Answers internal complaints from United Voices and others concerning aircraft discrepancies and work a 10-day plan to address and correct
• Opens deferrals to address these items and provide feedback on findings to the reporting group
• Research customer complaints and ensure identified problems have deferrals opened for corrective action
• Reviews audits received from appearance audit group and ensured discrepancies are documented and scheduled for correction by the stations
• Maintains Interior website to aid Line Maintenance and AIR on hard-to-find items used in the cabin such as decorative coverings, interior paints, and bulk extrusions, Maintain IFM configurations and Interior Cross Reference Tool
• Monitors, tracks, and reports on cabin check compliance on all aircraft
• Monitors tracks and reports on cabin deferrals and their time on wing
• Ensures forecasts are updated for Carpet changes and adjusting due dates as needed to match ship set changes with heavy checks
• Assist Managers with configuration maintenance of the Cushion and Cover Database

Qualifications

What’s needed to succeed (Minimum Qualifications):

• High school diploma or equivalent
• FAA (Federal Aviation Administration) A&P (Airframe & Powerplant) Certificate
• Valid driver’s license
• 5 years in the aircraft maintenance industry or related work
• Extensive knowledge of aircraft maintenance operations and applicable FAA regulations
• Strong background and technical knowledge on fleet types operated and maintenance programs, Interior focus a plus
• Must be legally authorized to work in the United States for any employer without sponsorship
• Successful completion of interview required to meet job qualification
• Reliable, punctual attendance is an essential function of the position

What will help you propel from the pack (Preferred Qualifications):

• Bachelor's degree or 4 years of relevant work experience
• 2 years in a leadership role within a maintenance organization including a unionized labor workforce

The base pay range for this role is $89,965.00 to $117,212.00.
The base salary range/hourly rate listed is dependent on job-related, factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards.

You may be eligible for the following competitive benefits: medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges.

United Airlines is an Equal Opportunity Employer. We recruit, employ, train, compensate, and promote without regard to race, color, religion, national origin, gender identity, sexual orientation, disability, age, veteran status, or any other protected category under applicable law. We provide reasonable accommodations for applicants and employees with disabilities. To request an accommodation, contact JobAccommodations@united.com