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Description

At United, we offer more than jobs, we build careers. Our HR team is passionate about growing a workplace where everyone can thrive. We empower our team members to pursue unique career paths, promote a culture where all employees feel empowered to a make a measurable difference in our success, and value the achievements and advancement of our organization. Join our team and chart your own uniquely United career journey!

Job overview and responsibilities

The Lead Instructional Designer - HR Technology & Workday Enablement will have a strong focus on enabling enterprise HR technology transformations, including a Workday Human Resources Information Systems (HRIS)/ Human Capital Management (HCM) transition. In this role, this individual will design, develop, and manage learning experiences that support large-scale system adoption, behavior change, and readiness across various employee populations. This individual is responsible for designing and developing learning experiences, including instructor-led and eLearning courses, microlearning, and job aids, while managing logistics and ensuring a smooth learning experience for participants. This role goes beyond course development and will manage timelines for multiple learning workstreams, with dotted line oversight of parallel instructional design work. Requires comfort operating in complex, fast-moving transformation environments where requirements evolve and influence is critical.

• Design and deliver learning solutions that support HR technology transformations (e.g., Workday HCM, Talent, Service Now, etc.), including role-based enablement for end users, people leaders, HR partners, and support teams
• Partner closely with HR, HRIS, IT, Change Management, Communications, and vendor teams to understand complex end-to-end process, translate system design, and future-state workflows into effective learning experiences for HR, Payroll, Manager, and all employee audiences
• Apply Instructional Systems Design (ISD) and adult learning principles to create learner-centric content that drives adoption and behavior change during system and process transformations
• Support change and adoption efforts by reinforcing new ways of working, not just how to use the system and create scalable, just-in-time learning assets (job aids, simulations, walkthroughs, knowledge articles) to support system adoption and performance in the flow of work
• Develop learning aligned to key transformation milestones, including testing cycles, deployment waves, and post-launch sustainment and establish, track, and analyze key learning metrics and learner feedback to evaluate program success and drive continuous improvement

Qualifications

What’s needed to succeed (Minimum Qualifications):

• 2+ years of experience in instructional design and learning development
• Hands-on experience designing and delivering learning for enterprise HR technology implementations (e.g., Workday or comparable HCM platforms)
• Experience supporting large-scale enterprise transformations, system implementations, or operating model changes
• Ability to oversee and guide timelines for learning deliverables from multiple workstreams
• Strong project management skills with the ability to manage multiple priorities in a fast-paced environment
• Instructional design and training module development skills
• Experience with HR process and technology transformation
• Stakeholder management and strong interpersonal skills
• Written and verbal communication skills
• Strong problem-solving skills with a creative and solution-oriented mindset
• Ability to manage change, ambiguity, and competing priorities effectively
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook), Rise, Articulate 360
• Microlearning tools such as 7Taps, Synthesia, and Vyond a plus
• Must be legally authorized to work in the United States for any employer without sponsorship
• Successful completion of interview required to meet job qualification
• Reliable, punctual attendance is an essential function of the position

What will help you propel from the pack (Preferred Qualifications):

• Experience in a similar fast-paced corporate environment
• Experience working in agile or phased deployment environments
• High business acumen with the ability to translate organizational needs into impactful learning solutions
• Familiarity with change management concepts and adoption strategies in technology transformations
• Ability to travel up to 10% as needed

The base pay range for this role is $81,795.00 to $106,602.00.
The base salary range/hourly rate listed is dependent on job-related, factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards.

You may be eligible for the following competitive benefits: medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges.

United Airlines is an Equal Opportunity Employer. We recruit, employ, train, compensate, and promote without regard to race, color, religion, national origin, gender identity, sexual orientation, disability, age, veteran status, or any other protected category under applicable law. We provide reasonable accommodations for applicants and employees with disabilities. To request an accommodation, contact JobAccommodations@united.com