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Senior Communication Specialist - National Remote - 2220090

UnitedHealth Group

UnitedHealth Group

Schaumburg, IL, USA
Posted on Monday, June 10, 2024

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

You’ll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges.

This position will be part of the OptumRx Government Programs Operations Department and play a key role in providing best in class CMS beneficiary member communications support for those clients contracted with the OptumRx Employer Group Waiver Plan Prescription Drug Plan (EGWP) specific to the State of New Jersey.

As a Senior Communication Specialist, you’ll have the opportunity to provide service and analysis to support the operations and business objectives of the Medicare Part D Member Communications Department. This is a position that affords you the ability to drive process as well as best practices in the overall management of the CMS process for our clients. By providing process oversight and utilizing your sharp analytical skills to fulfill the needs of the business and clients, you will have an impact on healing the health care system.

Primary Responsibilities:

  • This is a critical position within the Medicare Part D Communications Team
  • Demonstrated experience in working with client needs and internal Account Management to manage timelines and resolve issues
  • Excellent interpersonal skills both verbally and in writing
  • Must be able to promote and ensure client satisfaction via timely and accurate responses, clear communication, and ongoing education of Account Management staff as it relates to CMS marketing guidelines, processes, and procedures
  • This position will track and monitor member communications to ensure all materials are created, approved, finalized, and implemented timely and resolve any issues associated with such communications
  • Proofread client – specific member letters to ensure correct data is populated based on final approved documents
  • Facilitate updates to all communications throughout the yearly readiness cycle
  • Attend conference calls with clients, Account Management and vendor as needed
  • Assist with new client implementations
  • Act as primary liaison to account management for any ad hoc communications, updates, etc
  • Support special projects as needed
  • Support other Government Program processes during non-peak season

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • 3+ years prior experience with Medicare Part D operations including an understanding of regulatory guidance
  • 1 + years of experience in compiling and editing documentation
  • Cross – collaboration skills
  • Proficient with Microsoft Word, Excel and Power Point

Preferred Qualifications:

  • 1+ years project management or account management experience
  • 3+ years prior experience within the PBM industry
  • Experience and demonstrated familiarity with EGWP member communications
  • Experience gathering and documenting customer requirements in a form and manner to best support client and CMS expectations
  • Solid written and verbal communication skills
  • Ability to work under tight time frames and think outside the box with strong emphasis on overall quality
  • Ability to work both independently and as a member of a team

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

California, Colorado, Connecticut, Hawaii, Nevada, New Jersey, New York, Rhode Island, or Washington Residents Only: The salary range for this role is $70,200 to $137,800 annually. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug – free workplace. Candidates are required to pass a drug test before beginning employment.

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