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Manager of Population Health Operations - Los Angeles, CA - 2225864

UnitedHealth Group

UnitedHealth Group

Operations
Los Angeles, CA, USA
Posted on Monday, June 10, 2024

For those who want to invent the future of health care, here’s your opportunity. We’re going beyond basic care to health programs integrated across the entire continuum of care. Join us to start Caring. Connecting. Growing together.

The Manager of Population Health Operations for the LA South Region will play a critical role in managing provider practice performance across risk adjustment and quality operations. This person will be a core member of Optum CA’s Population Health team and will report to the Sr. Manager, Population Health Operations. Core responsibilities include overseeing Practice Performance Consultants, relationships with Provider Relations team, and holding the portfolio of action plans for providers across the LA South care delivery market in CA.

Primary Responsibilities:

  • Support Sr. Manager and IPA operations team to identify strategies for high volume provider engagement
  • Manage portfolio of high-volume provider action plans and manage practice performance team in executing on action plans
  • Manage day to day relationship with the provider relations / network management team on logistics / data and other needs for managing high volume IPA offices
  • Point of contact for IPA operations team to support systems and patient outreach such as pursuit tools, payments, incentives, data, etc.
  • Manage overall data and reporting quality assurance for provider pursuit including all payment and incentive related data
  • Lead overall provider outlier / low performance identification strategy and action plan development
  • Lead quarterly plan review with provider relations, Sr Manager, Sr director, and medical leadership
  • Manage team of 3-6 Practice Performance consultants who are responsible for visiting target offices and supporting action plan execution
  • Manage performance of the APCs including reporting, performance, and productivity / reporting / data
  • Oversees lookback and amend process, incomplete management, downtime workflows for APCs
  • Develop subject matter expertise on population health functions such as risk adjustment, quality, and new patient pursuit

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • 3+ years of relevant experience (e.g., consulting, strategy, healthcare operations, health plans, business analysis, project management, program management )
  • Proficiency in MSWord, Excel, Outlook, and PowerPoint
  • Solid computer literacy and proficiency
  • Willingness and ability to travel to provider offices as needed

Preferred Qualifications:

  • Demonstrated strengths in strategic planning, teamwork, and management skills
  • Demonstrated mission-oriented/committed to values
  • Demonstrated solid interpersonal and client service skills, especially client management
  • Demonstrated excellent presentation and communication skills (written and verbal)
  • Demonstrated ability to work effectively at both detail and big-picture levels and to drive projects forward
  • Demonstrated ability and willingness to maintain open and clear communication with teammates and internal stakeholders
  • Demonstrated ability to thrive in an environment of ambiguity and autonomy; flexibility and ability to manage multiple projects, deadlines, and priorities

California Residents Only: The salary range for this role is $88,000 to $173,200 annually. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: OptumCare is an Equal Employment Opportunity/Affirmative Action employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.