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Sales Support Representative - Colorado Springs, CO - 2234890

UnitedHealth Group

UnitedHealth Group

Customer Service, Sales & Business Development
Colorado Springs, CO, USA
Posted on Thursday, July 4, 2024

At UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable, and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together.

Candidates will focus on providing phone support to Sales Representatives by answering general sales support questions and assisting with system navigation.

If you reside in Colorado Springs, you will enjoy the flexibility of a hybrid-remote role as you take on some tough challenges.

Location: 9945 Federal Drive, Colorado Springs CO, 80921

Schedule: Monday through Friday, 8-hour shifts between the hours of 8:00am – 8:00pm (MST)

Training Schedule: 8:00am – 4:30pm Monday – Friday MST for 4 weeks (must be available to attend all training dates)

Primary Responsibilities:

  • Handling in-bound phone calls & Digital Click to Chat interactions professionally, while providing excellent customer service
  • Research and resolve sales agent’s questions relating to:
    • How to use self-service tools
    • Member concerns
    • Medicaid and Medicare verification
    • Application status and eligibility
    • On-boarding and certification process
    • Commission inquires
  • Document call resolution of each contact in various systems in a clear and concise manner
  • Demonstrate the ability to provide a quality experience for all of our customers
  • Meet minimal performance goals on a weekly, monthly, quarterly, and annual basis

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • High School Diploma/GED (or higher)
  • 1+ years of customer service experience
  • Intermediate level of proficiency with Microsoft Office including Word, Excel, PowerPoint, and Outlook
  • Ability to work a hybrid schedule in office 2 days a week at 9945 Federal Drive, Colorado Springs CO, 80921
  • Ability to work Monday through Friday with 8-hour shifts between the hours of 8:00am – 8:00pm (MST)

Preferred Qualifications:

  • Experience working in a call center
  • Healthcare and/or insurance industry experience
  • Medicare knowledge
  • Experience supporting a sales team or working with sales representatives
  • Experience navigating a computer while speaking on the phone

Soft Skills:

  • Ability to communicate clearly and concisely (verbally and written)
  • Ability to learn new computer applications quickly and toggle between multiple systems
  • Ability to multi-task

Physical Requirements and Work Environment:

  • Extended periods of sitting at a computer
  • Use of hands/fingers across keyboard or mouse
  • Office environment

*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

Colorado Residents Only: The hourly range for Colorado residents is $16.54 to $32.55 per hour. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug – free workplace. Candidates are required to pass a drug test before beginning employment.

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