Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

The Cardiology Technical Analyst role is focused primarily on troubleshooting escalated cases coming from Cardiology customers who use our product. Seek resolution, if none can be found document work done and escalate to T3 for further assistance. Training staff members to improve competency with the Cardiology PACS application and troubleshooting.

You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

• Troubleshoot escalated case while documenting work done in Salesforce
• Work directly with customers and deliver superb customer service
• Join troubleshooting calls & provide technical guidance regarding complex configurations
• Training new hires & existing staff on new products and features along with knowledge gaps & lessons learned
• Identify problems with internal documentation, processes and seek resolution
• Creating knowledge base articles. Some after hours work may be required

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma/GED (or higher)
• 4+ years working with PACS applications, with a strong understanding of the following areas:
  • Medical imaging workflows
  • DICOM standard
  • Network infrastructure (TCP/IP, DNS, VPN, Firewalls, etc)
  • Active Directory; users, groups & policies
  • Windows administration
  • Enterprise storage
  • IIS & SSL configurations
  • SQL Database; backups & queries
  • Windows Clustering with SQL
  • Load balancers; F5, Citrix, LB.org
  • Virtualization technologies such as VMware & Hyper-V
  • Citrix
  • Application hardening
  • Server & workstation hardware
  • Analytical & problem-solving skills
  • Diagnostic tools for troubleshooting

Preferred Qualifications:

• Diploma of Technical Studies or equivalent experience in medical Imaging preferred
• Extensive experience with Cardiology PACS, knowledge of ISO 13485, FDA quality system regulations, Canadian Medical device regulation

Soft Skills:

• High level of initiative, energy, and ability to work well within a fast-paced environment and under pressure
• Excellent organizational skills, flexible, and ability to handle and prioritize multiple tasks
• Effectively communicates to customers in both written and verbal forms, including the ability to convey difficult/sensitive information tactfully
• Self-starter with exceptional commitment to providing superior proactive customer service
• Innovative, creative, enthusiastic, passionate to drive, energy and edge to achieve

*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

California, Colorado, Nevada, Connecticut, New York, New Jersey, Rhode Island, Hawaii, Washington, or Washington D.C Residents Only: The hourly range for California, Colorado, Nevada, Connecticut, New York, New Jersey, Rhode Island, Hawaii, Washington, or Washington D.C residents is $28.03 to $54.95 per hour. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug – free workplace. Candidates are required to pass a drug test before beginning employment.

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