Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

Software engineering is the application of engineering to the design, development, implementation, testing and maintenance of software in a systematic method. The roles in this function will cover all primary development activity across all technology functions that ensure we deliver code with high quality for our applications, products and services and to understand customer needs and to develop product roadmaps.

These roles include, but are not limited to analysis, design, coding, engineering, testing, debugging, standards, methods, tools analysis, documentation, research and development, maintenance, new development, operations and delivery. With every role in the company, each position has a requirement for building quality into every output. This also includes evaluating new tools, new techniques, strategies; Automation of common tasks; build of common utilities to drive organizational efficiency with a passion around technology and solutions and influence of thought and leadership on future capabilities and opportunities to apply technology in new and innovative ways.

Primary Responsibilities:

• Define – Architect – Automate – Enhance -> Resiliency, Performance, Observability, Availability and Reliability Practices including but not limited to Key reliability practices – resiliency testing, performance testing, capacity management, patch management, certificate management, disaster recovery, telemetry, and automations.
• Lead -> Reliability engineering function
• Apply Site Reliability Engineering (SRE) principles and Practices to enhance the availability, reliability & security of the product
• Reduce operational man hours and automate every possible operational process and work. Program and Automate (sound programming skills)
• Perform Information Technology Service Management (ITSM) tasks without supervision, and able to provide direct feedback to improve ITSM processes
• Incident Response (Incident Validation -Restoration – Communication). Providing On-Call support (on rotation basis & Follow the Sun Model)
• Create complex architecture design models that describe platform solutions that both conform to platform standards and advocates for modern technology and best practices
• Provide end-to-end support and leadership of multiple platforms
• Leverage modern tools and instrumentation to drive reliability and meet Service Level Objectives (SLOs)
• Demonstrate understanding of key networking technologies, and ability to include this understanding in troubleshooting and problem management
• Utilize monitoring and observability tools to track performance and availability of applications and determine trends. Ability to coach others in learning this technology
• Utilize log forwarding technology to troubleshoot problems and identify trends. Ability to coach others in learning this technology
• Continuous application monitoring & Alerting using modern advanced monitoring & log forwarding tools such as Elastic Search, Splunk, New
• Relic, Elastic APM, Prometheus, Grafana etc.
• Frequent/continuous zero downtime deployment planning and executions
• Infrastructure as Code (IaC) – AWS Infrastructure Designing, Provisioning, & Enhancements using Terraform
• Adapt to new programming languages, methodologies, platforms, and frameworks to support the business needs
• Complete tasks with minimal guidance and oversight, and review work of others. Independently troubleshoot problems and zero in on the likely root causes
• Being flexible to work beyond Shift hours and on Weekends as we manage availability & Security of our product that runs 24*7; though we follow the best SRE practices of On Calls – at times supporting each other, and flexing is a necessity
• A very solid communication and comprehension skill
• Encourage collaboration and cohesiveness within the team
• Demonstrate integrity and ethical behavior by complying with applicable laws, regulations, and policies, and requiring the same from others
• Analyzes and investigates
• Provides explanations and interpretations within area of expertise
• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications:

• Core Java/Springboot
• Containerization – Docker
• Container Orchestration – Kubernetes
• Cloud Providers – AWS
• Infrastructure as Code (IaC) – Terraform
• Continuous Integration & Continuous Delivery (CI/CD) – Jenkins/Harness/GithubActions
• Version Control Systems & Code Repository Management with GitHub
• Observability – Datadog/Amazon CloudWatch/Prometheus/Grafana
• Log Management – Splunk/ELK/Fluentd
• Security & Vulnerability (CVE) Remediations
• Scripting – Groovy/Python

Preferred Qualifications:

• Service Mesh – Istio
• Secret Management – Hashicorp vault/AWS Secrets manager
• Chaos Engineering – Chaos Monkey/AWS Fault Injection Simulator/Others

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

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