Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

Senior Salesforce Development Team member to be part of the team of Salesforce Admins and Developers. Who will be reviewing, implementing, and designing solutions in Salesforce that align with Salesforce best practices. They will be working to deliver system enhancements within an Agile methodology. This position will be responsible for organizing and delivering the day-to-day demands of the business (New development like Enhancements and new features and production support) supporting the application end-to-end.

Primary Responsibilities:

• Provide development and operational support of applications on the Salesforce platform for our Specialist Management Solutions team
• Be able to participate in all stages of the product life cycle (Development, Introduction, Growth, Maturity, and Decline) for the applications and system
• Configure and maintain salesforce functionality, security, and use functionality of salesforce like record groups, mass transfer scripts etc.
• Expert in basic salesforce features that are part of the admin duties. For example, roles, profiles, permission sets, user maintenance, record group functionality etc.
• Be the first point of contact for the Global1 Salesforce application
• Maintain the existing reports and Dashboards in the salesforce ORG
• Ability to write Apex coding and development in the salesforce ORG
• Maintaining product consistency with performance, functionality, physical attributes, and the overall user experience. Personalizing the requirements, design, and functionality to meet business needs.
• Creating processes, procedures, and documentation necessary to operate efficiently for the Salesforce platform & application
• Design solutions that leverage Salesforce best practices and introduce new technologies when necessary
• Offer solutions within the Salesforce platform that ensures the system will be highly functional, scalable, and easily maintained
• Collaborating with other IT teams, including but not limited to Architecture, PMO, EOS & Data Services in delivering optimal solutions to the business
• Ability to work and deliver on initiatives, with minimal supervision
• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications:

• Bachelor’s degree in Computer science Engineering or other Engineering and , IT, or equivalent experience
• 5+ years of working on custom salesforce applications and experience with Apex, Salesforce preferred
• 5+ years of Salesforce experience as a developer, in service cloud
• Experience with estimating work effort and assigning tasks aligning with the individual skill sets of each teammate
• Expert in Salesforce administration and business operations along with a good understanding of Information Technology operations
• Experience with Salesforce systems (scoping, configuring, implementing, training, etc.)
• Experience in developing integrations, REST API, SOAP and web development
• Experience with Apex coding, Salesforce lightning, lightning flows
• Experience in working with other cloud technologies like Azure and AWS
• Experience with SOAP, REST API, and experience with developing integrations
• Experience working with other cloud offerings such as Azure, AWS
• Good interpersonal, leadership, collaboration, facilitation skills and the ability to negotiate and influence effective outcomes and drive results
• Ability to provide documentation to others that is clear, concise, and has valid business requirements
• Able to clearly explain Salesforce issues in a way that that non-technical people can understand
• Comfortable with giving and receiving constructive and critical feedback on a regular basis
• Commitment to SCA Health Vision, Mission, and Values
• Working knowledge of and in Microsoft Office (Word, Excel, PowerPoint, Outlook) and familiarity with Teams
• Proven proactive, decisive, action-oriented individual

Preferred Qualifications:

• Experience in healthcare industry
• Experience with Five9 desirable
• Familiarity with general healthcare industry regulatory requirements

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.