For those who want to invent the future of health care, here’s your opportunity. We’re going beyond basic care to health programs integrated across the entire continuum of care. Join us to start Caring. Connecting. Growing together.

As an e-communications specialist, you’ll work independently and collaboratively as part of the Provider Communications Team within Optum Behavioral Health. You’ll support execution of our digital communication strategies and have a direct impact on how our 450,000+ providers receive communication from us. A key focus will be creating a best-in-class provider website experience and interface. Excellent technical, verbal and written communication skills will be crucial to your success in this role.

You’ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

• Provide day-to-day content management and maintenance for the Providerexpress.com website using Adobe Experience Manager (AEM), and for organizational assets using Digital Asset Manager (DAM). Work is a combination of repeatable tasks, new projects/design and long-term strategic planning and implementation
• Collaborate with the team’s web consultant to improve the user experience and site structure/page relationships
• Develop new pages and implement ad hoc design updates, as needed, using Optum brand standards
• Manage design, development, distribution and analysis of provider emails via HTML and SalesForce (migrating to Adobe Journey Optimizer) as the team’s primary outbound communication channel
• Guide development of SEO strategies to optimize content both externally and internally. Develop and monitor KPIs, and continually enhance strategies to ensure content is easily accessible
• Work closely with colleagues and internal stakeholders to evaluate existing digital communication channels, assess business needs, help develop strategic roadmaps and implement improvements
• Support communication measurement activities, including providing results to stakeholders, monitoring trends and maintaining best practices
• Help develop and maintain digital guidelines, standards and best practices
• Maintain strong working knowledge of Optum Health/Optum Behavioral Health business policies and procedures

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• Bachelor’s degree
• 2+ years of web development and content management experience
• 2+ years of demonstrated experience Website evolution including:
  • strategic assessment
  • UI/UX
  • Wireframing
  • prototyping
  • final design iterations
• 2+ years of experience and proficiency using:
  • Adobe Experience Manager (AEM)
  • Adobe Creative Suite (InDesign, Photoshop, Illustrator)
  • Canva
  • SalesForce
  • Microsoft Office
• 2+ years of experience in SEO optimization and best practices
• 2+ years of experience managing digital communications projects:
  • role assignments
  • timelines/milestones
  • cross-functional team management
  • issue tracking
  • documentation deliverables
• Project Manager experience
• Demonstrated solid understanding of responsive design and web development principles
• Proven ability to perform tasks with a high level of accuracy and solid attention to detail

Preferred Qualifications:

• PMP certification
• Experience with design and development of infographics to convey information visually
• Familiarity with AP style and experience
• Intermediate proficiency in data analytics and measurement, including solid Excel skills

Soft Skills:

• Consistently demonstrate analytical, organizational and problem-solving skills, with the ability to adapt on the fly
• Solid oral, written and listening communication skills combined with creative, innovative, and strategic thinking
• Exceptional organizational skills to manage and balance multiple projects simultaneously as well as to respond to and meet urgent deadlines
• Ability to communicate design concepts and technical details to colleagues and stakeholders
• Flexible and comfortable working in a fast-paced, highly collaborative and fluid work environment
• Team player with the ability to interact cross functionally within organization
• Self-starter accustomed to simultaneously playing several roles
• Ability to effectively manage conflict in a professional manner

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

California, Colorado, Connecticut, Hawaii, Maryland, Nevada, New Jersey, New York, Rhode Island, Washington, Washington, D.C. Residents Only: The salary range for this role is $70,200 to $137,800 annually. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: OptumCare is an Equal Employment Opportunity/Affirmative Action employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment

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