Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

The Senior Capability Analyst is an integral part of the Capability Team focused on ensuring internal and external customer satisfaction with an emerging internal product focused on improving OptumRx’s client experience and operational model.

You’ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

• Accountable for the development of new functionality including analysis, documentation, user story testing, and production checkout testing
• Assisting in release management processes including preparing materials to review with stakeholders, creating test plans, and coordinating with the IT scrum team and other impacted teams
• Providing first level triage support for escalated emails into product/capability team inbox from front-end internal users, providing excellent customer service and ensuring requests for support are appropriately handled to ensure stakeholder satisfaction
• Accountable for user process documentation materials including job aids, process flows, training, partner testing, and external user communications
• Effectively manage and execute multiple high priority tasks/projects. Clearly identify and communicate status, blockers, barriers, risks as needed
• Maintain source of truth documentation, and ensure high quality outcomes

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 3+ years of experience as a Business Analyst, Product or Capability Analyst, or similar role interfacing with both business and technology teams
• 1+ years of experience with Agile project methodology and tools (specifically AHA and Rally)
• 1+ years of experience working in an area related to data integration including but not limited to data identification, extraction, mapping, and validation and quality assurance
• 1+ years of experience writing test cases and/or acceptance criteria, creating test plans for technology releases, and executing user acceptance

Preferred Qualifications:

• Experience with the RxCOMET application
• Healthcare industry experience, preferably within Optum Rx
• Experience with root cause analysis and creating new processes to increase team efficiency
• Experience with data analysis, visualization, and management, as well as automation within Microsoft Excel
• Experience with communication, collaboration, integration, and facilitating meetings with Microsoft Teams
• Experience with design, content creation, and delivery of presentations using Microsoft PowerPoint
• Role supporting capability/technical product team development
• Solid analytical skills, well organized, and detail-oriented
• Proven exceptional interpersonal and communication skills: ability to effectively collaborate with global team members, across both technology and business teams, and with everyone from new users to leadership to foster a positive team environment and reputation for our capability

Candidate Attributes:

• Solid work ethic, energetic, solid sense of urgency, “can do” attitude, ownership and clear accountability
• Results-oriented and driven to provide real value
• Comfortable in a fast-paced and often ambiguous environment
• Team player, advocating and exemplifying a cooperative approach to solving problems
• Demonstrated track record of long-term relationships built on trust
• Solid business administration, operational efficiency and prioritization skills
• Solid interpersonal, analytical and creative problem-solving skills
• Highly motivated, self-starting and committed to achieving results while demonstrating high integrity and ethics
• Curious, innovative, and self-motivated

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

California, Colorado, Connecticut, Hawaii, Maryland, Nevada, New Jersey, New York, Rhode Island, Washington, Washington, D.C. Residents Only: The salary range for this role is $70,200 to $137,800 annually. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug – free workplace. Candidates are required to pass a drug test before beginning employment.