• Conducts outreach to qualified patients in a confidential manner with strict adherence to policies and procedures
• Articulates clinical services effectively, leading to patient engagement and program participation
• Performs data entry and complete written documentation of calls
• Maintains department productivity levels for customer satisfaction and performance goals
• Communicates positively and professionally with patients, providers, and team members
• Answers a multiple line telephone system and triage the call to the appropriate party
• Completes administrative duties to include processing mail and faxes
• Performs other projects, work, and activities as assigned to ensure continuous service to our patients and clients

Required Qualifications:

• High School Diploma / GED OR equivalent work experience
• Must be 18 years of age OR Older
• 2+ years of Customer Service experience
• Ability to report on site at least 3 days a week
• Ability to work any of our 8-hour shift schedules during our normal business hours of 8:00am – 6:00pm CST, Monday – Friday. It may be necessary, given the business need, to work occasional overtime or weekends

Preferred Qualifications:

• 2+ years of call center experience
• Knowledge of Microsoft Word (modifying documents) and Microsoft Excel (ability to modify and maintain spreadsheets) Sales experience
• Bilingual fluency in English and Spanish
• Sales experience

Telecommuting Requirements:

• Reside within commutable distance to the office at 1 Optum Circle, Eden Prairie, MN 55344
• Ability to keep all company sensitive documents secure (if applicable)
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.


Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug – free workplace. Candidates are required to pass a drug test before beginning employment.

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