Opportunities with Surest, a UnitedHealthcare Company (formerly Bind). We provide a new approach to health benefits designed to make it easier and more affordable for people to access health care services. Our innovative company is part tech start-up, part ground-breaking service delivery-changing the way benefits serve customers and consumers to deliver meaningful results and better outcomes (and we have just begun). We understand our members and employers alike desire a user-friendly, intuitive experience that puts people in control when it comes to the choices they make and the costs they pay for medical care. At Surest, we pride ourselves in our ability to make a difference, and with the backing of our parent company, UnitedHealthcare, we can operate in the best of both worlds—the culture and pace of an innovative start-up with big company support and stability. Come join the Surest team and discover the meaning behind Caring. Connecting. Growing together.

At Surest, we are passionate about improving the health of our members! The Clinical Advocate – Behavioral Health is responsible for supporting members in navigating their Surest benefits to support improved health and well-being.

In this role, the Clinical Advocate – Behavioral Health will focus on members and their families with mental health challenges and substance use disorders. Through telephonic coaching, resources, and referrals to applicable programs, the Clinical Advocate – Behavioral Health Specialist will work with members and their families and providers to establish a personal plan to improve their health. This position reports to the Clinical Operations Manager and has no direct reports.

If you have the ability to work 8-5pm PST, you’ll enjoy the flexibility to work remotely * as you take on some tough challenges. Candidate in PST time zone is preferred, but we can consider CST.

Primary Responsibilities:

• Help members understand options for treatment and associated benefits. Guide them to available resources when applicable. Engage in decision support and decision coaching conversations
• Use active listening skills to assess members’ current status and level of activation tailor conversation to meet member where they are. Offer services and support beyond their immediate request based on their underlying needs
• Develop health goals with the member, if applicable and facilitate connecting them to resources that help them achieve their goals
• Provide expert consultation to other Clinical Advocates on the team or other business units

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• Master’s degree in social work
• Fully Independent licensed practitioner (i.e. LCSW, LMFT, LPCC, LICSW or LISW)
• 2+ years of clinical experience in a hospital, acute care, direct care, rehab facility or care coordination
• 2+ years of clinical experience in Behavioral Health
• Experience with Motivational Interviewing
• Proven experience working in a fast paced multitask environment
• Proven to excel working in a constantly rapid changing environment
• Proficiency with MS Office- Word, Excel, Outlook, Teams
• Reside in the PST time zone to support 8-5pm PST member base

Preferred Qualifications:

• Experience in substance use disorder, mental health, autism, gender affirming Care, and/or pediatric behavioral health
• CADC, LADC, or other licensure related to chemical dependency
• Proven comfortable questioning status quo and proposing ideas for improvement
• Excellent communication skills- both written and verbal

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

California, Colorado, Nevada, Washington Residents Only: The hourly range for this role is $28.03 to $54.95 per hour. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

Diversity creates a healthier atmosphere: OptumCare is an Equal Employment Opportunity/Affirmative Action employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.