Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

Hybrid Role – Trainer & Instructional Designer

In this role, you will provide learning support to internal customers through the delivery of learning experiences for both new and existing employees. You will ensure the delivery of effective, skill-based learning experiences while leveraging a variety of different modalities – including facilitator guides, interactive self-paced modules, scenario-based role play activities and assessments, to name a few. You will also be accountable for providing performance feedback during a learning experience and coaching employees to higher levels of performance. Based on need and priorities, you will also provide learning support through the design and development of both instructor-led and self-paced learning solutions. Additionally, you will consult and collaborate with subject matter experts (SMEs) as well as peers across the Optum Learn organization.

Primary Responsibilities:

• Seamlessly align to the strategic objectives of Optum Learn and internal customers
• Deliver effective instructor-led learning experiences while coaching employee performance
• Collaborate with peers across Optum Learn to evaluate and improve learning content
• Leverage various platforms/tools (ex: MS Teams) to deliver skills-based learning experiences
• Meaningfully prepare for delivery learning experiences through in-depth review and study
• Manage learning experience progress – communicating performance, skill competency and risks
• Design and develop effective instructor-led and self-paced learning content
• Utilize various platforms/tools (ex: Articulate 360) to develop skills-based learning content
• Partner with peers to develop full scale learning solutions for both new and existing employees
• Accurately track task progress within project workplans in a timely manner
• Effectively take direction and apply feedback from senior team members while juggling multiple priorities
• Communicate effectively with customers, peers and Optum Learn leadership
• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications:

• Experience (2+ years) delivering learning experiences in a corporate environment
• Experience (2+ years) using Microsoft Office suite of applications/tools
• Experience (1+ year) providing feedback to employees and performance coaching
• Experience (1+ years) designing/developing learning content in a corporate environment
• Experience (1+ years) using Articulate 360 suite of applications/tools
• Demonstrated ability managing learning experiences within a Learning Management System (LMS)
• Demonstrated ability to quickly build confidence and competence delivering new learning content
• Demonstrated ability to present complex material in a dynamic way, inspiring employees to learn
• Demonstrated ability utilizing high quality visual design principles within creation of learning content
• Demonstrated ability to effectively balance creative design techniques with a high attention to detail
• Demonstrated ability to communicate effectively, think critically and solve problems
• Demonstrated ability to efficiently manage time and balance multiple deliverables/priorities
• Demonstrated ability to speak & write proficiently in the English language

Preferred Qualification:

• OPTUM Guide & UHC advocacy experience

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone – of every race, gender, sexuality, age, location and income – deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes – an enterprise priority reflected in our mission.

Optum is a drug-free workplace. © 2025 Optum Global Solutions (Philippines) Inc. All rights reserved.