At UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together.

The Senior Field Account Manager is a dedicated position working collaboratively with several other Senior Field Account Managers to successfully implement and service of one of UHC’s largest clients. This includes serving as the key liaison between the client and the Operations team, trending/monitoring of service issue resolution, and education for the client and their employees. The Senior Field Account Manager will address any escalated issues sent to them, the SAE, or other field employees. They will work with the Operations team and/or their manager to coordinate resolution.

If you are located in New York, New Jersey and Connecticut, you will have the flexibility to work remotely* as you take on some tough challenges.

Primary Responsibilities:

• Own the service experience of the client working with the UMR Operations Team and other matrix partners as required to ensure issues are resolved promptly and accurately meeting the client’s expectations
• Develop and maintain solid relationships with internal and external partners to ensure the client and member experience meets expectations.
• Fully accountable for supporting the SAE in facilitating the resolution of all elevated client service requests. This could involve claim, call, clinical, network, and reporting requests.
• Facilitate customer meetings with the Operations Team regularly to assess trends and keep abreast of any escalating issues and service trends
• Train customers in Web Services and Reporting. Expand customer expertise and reliance on tools that drive member engagement.
• Maintain and provide customer information to the SAE on service trends, umr.com usage, InfoPort and other reporting usage, wellness initiatives, and improvement opportunities, etc.
• Conduct meetings with customers to identify issues/trends and analyze root causes to determine corrective action steps
• Establish and maintain solid and appropriate relationships with all external partners.
• Coordinate ordering of enrollment materials/directories for customers
• Coordinate resolution of pre-implementation service and eligibility issues with Implementation Team
• Coordinate implementation activities such as intent calls
• Conduct enrollment meetings and customer sponsored health fairs
• Perform other assignments and responsibilities as required by management

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• Insurance license as required by law within 90 days of hire
• 3+ years of work experience in a client-facing service role
• 3+ years of experience building relationships with employers, consultants, and brokers
• Ability to demonstrate superior presentation skills in both small and large group settings
• Proven ability to navigate a complex organization to accomplish customer satisfaction

Preferred Qualifications:

• Experience in the healthcare industry
• Proven excellent oral and written communication skills
• Proven solid team player

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $34.23 to $61.15 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug – free workplace. Candidates are required to pass a drug test before beginning employment.