Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

In this visible and critical role, you will be assigned to complex customer-facing engagements as a project administrator/coordinator for IT infrastructure focused initiatives. You will be part of a Program/Project team of cross functional experts mobilized to address critical requests generated from internal sources. You will enable and support the adoption of our ETIPS – Integration Delivery Transformation to reach our vision closely collaborating with our acquired entities (AEs) to provide infrastructure delivery designed to meet the speed, cost and flexibility needs of our acquired entities (AEs).

Primary Responsibilities:

• Work directly with ETIPS Integration delivery staff and ETIPS staff and vendors– from technical to executive level – to execute deployment timelines supporting implementation lifecycle across global teams
• Working with direction from the Engagement Manager/Integration Lead, produce and maintain project documentation including time reporting, labor and infrastructure estimates & project plans, Risk and Issue Logs and other Project Governance documents
• Direct, organize and control deliverable activities
• As directed by the Program Leads assist the Integration Lead in planning and managing work streams within a Integration Program/Project
• Coordinates the implementation of solutions using Integration playbooks/delivery guides OR project plan
• Responsible for developing and maintaining financial, time and plan reporting to achieve AE’s commitments.
• In collaboration with the Engagement Manager & Integration Lead manages project execution functions covering tracking, reporting, ordering hardware/circuits, follow ups, quality management and internal communications
• Supports the Integration Leads and the extended project team by providing project administration, time management/ reporting and tracking execution, including.
  • Milestone summaries, key issues, risks, benefits, summary or labor, capital costs, and internal costs/revenue transfer
• Oversee the allocation and utilization of team resources to ensure optimal productivity and efficiency.
• Act as the primary point of contact for escalation management, coordinating with relevant stakeholders to mitigate risks and resolve conflicts.
• Offer assistance and support to team members to help them achieve their goals and overcome challenges, fostering a collaborative work environment while also providing guidance and support in their professional development through training and mentoring opportunities.
• Provide direction and leadership to team members, setting clear expectations and goals to drive performance and achieve organizational objectives.
• Request project resources, escalate blockers, Remove impediments
• Track project schedules, resources, and delivery commitments
• Flexible to work in shifts as per Project requirement.
• Facilitate team with required access, assests, documentation as per Project Need
• Complete assigned project tasks within budgetary and scheduling guidelines
• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications:

• Bachelor’s degree or equivalent experience
• 15+ years of professional IT experience, with steadily increasing responsibilities in the IT Infrastructure project management blended with Integration way of thought leadership
• 8+ years of experience as an IT Project Administrator/Coordinator on large complex IT projects.
• Infrastructure technology experience such as server, network, IT security, and data center infrastructure, for application, middleware, database and web environments
• Experience with Integration processes & practices, methodologies and terminology
• Demonstrated experience managing multiple technical project deployments of varying complexity across global team
• Experience with financial and time reporting in a project environment
• Highly proficient with various AI tools like ChatGPT, MS Copilot and good in prompting.
• Proficiency with MS Project, Excel, Word, and PowerPoint
• Work with a sense of urgency and ability to use considerable judgment to determine solutions, necessary escalations and to seek guidance on complex problems
• Demonstrated ability to perform in a high-pressured environment
• Demonstrated ability to work independently and lead teams with minimum guidance
• Demonstrated ability to work well with ambiguity
• Demonstrated ability to communicate clear status/escalations to higher Management as per need
• Demonstrated ability to quickly assimilate the UHG culture
• Demonstrated ability to quickly develop an understanding of the organizations and structures necessary
• Proven excellent collaboration, negotiation and influencing skills

Preferred Qualifications:

• PMI-CAPM, PMI-PMP, PMI-ACP, PSM OR equivalent certification
• Experience in the use of tools such as Rally and Service Now, MS Project, and office Suite
• Healthcare technology background
• Exposure to multiple PM methodologies
• Familiarity with project delivery in Agile Framework

Skills & Abilities:

• Key Competencies
  • Can multitask and manage several projects and responsibilities
  • Excellent people, process, communication, facilitation and interpersonal skills
  • Highly analytical individual with a keen eye for details
  • Able to identify / assess business needs, to analyze, prioritize, and solve problems in a customer service driven organization
• Leadership and Influence
  • Sets high standards with achievable goals
  • Monitors performance to ensure standards and goals are met
  • Builds commitment and inspires people to do the best job possible — both internal and external parties
  • Communicates, through own behavior, and leads by example
  • Regularly reviews progress toward implementation/deployment objectives and goals
• Analytical and Decision Making
  • Supports and achieves organizational priorities
  • Exercises good judgment, considering all pertinent information
  • Knows when to deter/take action from limited information
  • Ability to take decisive action and make tough decisions in a pressured, demanding, and often ambiguous environment
  • Consults and utilizes input of others as appropriate
  • Maintains objectivity in face of conflicting priorities and demands
  • Recognizes own limitations and when to ask for help or support
• Interpersonal Relations
  • Works in a cooperative and supportive manner with all stakeholders/teams
  • Supports colleague’s activities, pitches in to help others
  • Participates actively in meetings
  • Is willing to influence and to be influenced
  • Works toward achieving results — both short/long-term interests
• Planning and Organizing / Motivation and Commitment
  • Takes responsibility for getting the work done
  • Follows up and sees tasks through to completion
  • Organizes own work and the work of others effectively
  • Accomplishes results in a timely fashion
  • Effectively allocates resources to get the right job done as needed
• Adaptation and Flexibility
  • Adapts project management and interpersonal approach and shifts roles (as required) to suit the audience and situation
  • Can adapt to very different and wide range of social situations
  • Able to juggle and manage competing priorities, demands and tasks
  • Maintains poise and composure
  • Is willing to be influenced/open to others’ views
  • Can manage criticism, pressure, conflict and stress
  • Understands the needs of the various stakeholders of the organization and global teams

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.