Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

Optum is looking for an energetic, creative, and technically savvy Senior User Experience Designer to work within our User Experience Design Studio.

A UX Designer is passionate about creating great experiences within health care. Their goal is to understand our users and business needs and collaborate with the product team to help create a great product experience for our users.

The Senior User Experience Designer will work within a collaborative, cross – functional project team to design portals, applications, and web properties. They will partner with UX researchers, designers, developers and UX managers to translate information architecture, navigation and process flows into easy – to – use and aesthetically beautiful solutions.

Primary Responsibilities:

• Advocate for user – centered research and design principles
• Gather insights and test concepts with users in order to inform design decisions
• Work on one or more projects while meeting UX, technical and business requirements
• Collaborate with team members to identify, prioritize, and implement design solutions in a fast – paced, rapidly changing environment
• Use wireframes, flow diagrams, sketches, storyboards, mockups, and/or high – fidelity prototypes to communicate the user experience at various stages of the design process
• Leverage and contribute to existing design pattern libraries and interface guidelines
• Iterate rapidly, with high quality, and with user centered focus
• Critique in – progress design work, evaluating the usability and effectiveness of solutions
• Participate in the research process
• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications:

• Bachelor’s degree in Design, Human – Computer Interaction (HCI), Psychology, Information Architecture, Communications, Computer Science, a related discipline, OR 2+ years of relevant work experience
• Experience gathering user research and testing concepts with users to inform design decisions
• Experience with conducting expert reviews and/or heuristic evaluations
• Experience with industry standard design tools (e.g. Figma)
• Experience creating wireframes and prototypes to communicate design concepts to users and project partners
• Portfolio of relevant user experience design and/or research project deliverables
• Knowledge of foundational web technologies (HTML, CSS, JavaScript)
• Solid understanding of designing for Accessibility standards WCAG/508
  Demonstrated ability to manage multiple projects simultaneously
• Demonstrated ability to work autonomously and manage time effectively
• Demonstrated ability to work collaboratively with team and internal clients
• Demonstrated ability to work with designers and developers to implement new ideas
• Demonstrated ability to create clean, visually consistent designs
• Demonstrated ability to quickly iterate designs to meet business and user needs while adapting to technical constraints
• Demonstrated ability to manage time and deadlines effectively
• Demonstrated ability to receive and provide design critique
• Demonstrated understanding user – centered design and research activities
• Practice selling ideas with proven good negotiation skills

Preferred Qualifications:

• Experience working with Agile methodology
• Experience with enterprise software
• Experience with medical or healthcare industries
• Experience in practical application of accessibility standards and guidelines
• Experience in group facilitation, user interviews, heuristic evaluations, task analysis, usDemonstrated ability test moderation and card sorting
• Experience designing for mobile and/or responsive web
• Experience with conversational interaction design and its related technologies (natural language understanding, speech recognition, dialog generation, and speech synthesis)
• Knowledge of UX related analytics and metrics
• Knowledge of video, motion graphics or photography
• Proven involvement in the UX community (e.g. UXPA, AIGA, IxDA, meet-ups, clubs, conferences)
• Proven excellent communication skills, including the Demonstrated ability to present complex concepts clearly and persuasively across diverse audiences at various levels of our organization
• Proven visual design skills
• Proven eager to learn from engagement and team members
• Proven good communication skills, both verbal and written
• Demonstrated ability to work across the design process, with high quality and attention to detail

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes – an enterprise priority reflected in our mission.

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