Business Operations Partner- Dublin & Letterkenny, Ireland

Optum is a global organisation that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

In healthcare, evolution doesn’t just happen. It takes innovation, imagination, and a passion for solving problems in new and better ways. And innovation is taking place at a lightning-fast pace every day at Optum. As the fastest growing part of the UnitedHealth Group family of businesses, we’re expanding our team in Ireland and creating excellent opportunities for those who want greater purpose and more impact in their work. We’ll provide the investment, support, and resources to advance your career. You’ll provide the talent, ambition, and drive.

The Business Operations Partner is a strategic partner to executive leadership, responsible for driving operational excellence, aligning cross-functional priorities, and enabling effective decision-making. This role ensures that strategic initiatives are executed efficiently, internal communications are streamlined, and organizational goals are met with clarity and accountability. Familiarity with cybersecurity, physical security, risk management, regulatory compliance, and/or the healthcare industry is desired, but a proven track record of driving continuous improvements and critical thinking is essential.

Schedule: This is a full-time position Monday – Friday, with standard working hours.

Note: This is a global role – you will need to have flexibility to work later or start earlier when needed to work across global time zones.

Careers with Optum offer flexible work arrangements and individuals who live and work in the Republic of Ireland will have the opportunity to split their monthly work hours between our Dublin or Letterkenny office and telecommuting from a home-based office in a hybrid work model.

Primary Responsibilities of the Business Operations Partner:

Strategic Planning & Execution:

• Partner with executive leadership to shape and implement strategic priorities.

• Translate high-level vision into actionable goals, KPIs, and delivery plans.

• Monitor progress and ensure alignment across departments.

Operational Leadership:

• Oversee day-to-day business operations, identifying and resolving bottlenecks.

• Lead cross-functional projects and ensure timely execution of strategic initiatives.

• Develop and maintain business metrics to track performance and compliance.

Executive Support & Advisory:

• Act as a trusted advisor to the Chief Security Architect and senior leadership team.

• Prepare briefing documents, board papers, and strategic presentations.

• Represent leadership in meetings and engagements when required.

Stakeholder & Team Management:

• Build and maintain relationships with internal and external stakeholders.

• Mentor junior staff and support hiring/onboarding processes.

• Promote a culture of collaboration, accountability, and continuous improvement.

Governance & Compliance:

• Coordinate contract deliverables, audits, and policy reviews.

• Work with compliance and legal teams to ensure adherence to regulations.

• Facilitate implementation of new laws and internal governance frameworks.

Communication & Change Management:

• Ensure consistent messaging across leadership and teams.

• Draft executive communications and internal updates.

• Lead change initiatives and support organisational transformation.

You will be rewarded and recognised for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role, as well as providing development for other roles you may be interested in.

Required Qualifications of the Business Operations Partner:

• Bachelor’s Degree in a related field or equivalent experience

• Proven experience in senior operations, strategy, or executive support roles

• Strong analytical, communication, and project management skills

• Ability to manage ambiguity and drive clarity across complex environments

• Experience working with cross-functional teams and senior stakeholders

• Familiarity with compliance, governance, and performance metrics

Please note you must currently be eligible to work and remain indefinitely without any restrictions in the country to which you are making an application. Proof will be required to support your application.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalised groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes – an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: Optum is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to gender, civil status, family status, sexual orientation, disability, religion, age, race, and membership of the Traveller community, or any other characteristic protected by law. Optum is a drug-free workplace. © 2025 Optum Services (Ireland) Limited. All rights reserved.

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